It is now possible to send orders containing a pre-order title directly to Ingram for fulfillment.  Please find more details and conditions below:

Refunding Credit Card Sales

For stores operating under our shared Authorize.net account for credit card processing, refunds are subject to the following criteria:

If a customer has completed an order on your site using a credit card, their information is collected and stored by Authorize.net using CIM (Customer Information Manager) Profile. 

1. Go to Store Administration > Orders > Create Order, click 'Search for an exisiting customer.'

2.  To get started, you will need to look up their customer ID. To do this you will need either their first name, last name, or email address.  Enter the information in the field provided, and click 'Search.'

Changing Shipping Information

From time to time, a customer may contact you because they noticed that they've entered incorrect address information on their order.

In order to modify address details, click the Edit tab of the 'View order' page.  Simply type the new customer information in the provided fields, and save the changes at the bottom.

Modifying the Contents of an Order

Deleting an item -

There are two scenarios that will require a credit card to be reauthorized:

Unfortunately, the Internet is not always a safe place, and fraudulent orders with stolen credit cards are becoming increasingly common.  Here are some red flags to watch out for, as well as simple steps you can take to verify suspicious orders.

To check orders, navigate to Store Administration > Orders.

By default, the dropdown is set to Active Orders, if you see an order that is Pending, it requires your attention. (For a full breakdown of order statuses click here) Click on the magnifying glass icon to view the order.

When an order is submitted on your site, it can be found by going to Store Administration > Orders.  While generally you will recieve an email confirming that an order has been placed, it is important to check this page daily, in case you do not receive the automated email. 

On this page, you will see a field to search for a specific order number, and a dropdown menu to sort items by a particular status.

What is an Authorization?

• When an order is submitted on your site, a hold is placed on the customer's credit card. It is not physically charged until the order is marked Completed or Payment received.
• Authorizations expire after a few weeks. If you are waiting for a pre-order, or an event, change the order status to Payment received to charge the card within 2 weeks of purchase.

Many stores have questions about why an order did or did not go to Ingram (the wholesaler), and why the 'Send to wholesaler' button does not appear for certain orders.