Changing Shipping Information

From time to time, a customer may contact you because they noticed that they've entered incorrect address information on their order.

In order to modify address details, click the Edit tab of the 'View order' page.  Simply type the new customer information in the provided fields, and save the changes at the bottom.

Modifying the Contents of an Order

Deleting an item -

1. Click the Edit tab on the order, and scroll down to the product information box.
2. Click the red 'x' icon next to the product you wish to remove.
3. In order to adjust tax and shipping rates, click the 'Get Shipping Quote' button, and select original the shipping method. 
4. Click 'Apply to Order," and save the changes at the bottom of the page.
5. Complete the order as if nothing was changed.

Adding an item-

1. Click the Edit tab on the order, and scroll down to the product information box. Click 'Add Product.'
2. Type the name of the product, or SKU/ISBN
3. Click Search.
4. Click on the item you want to add.
5. Click 'Select.'
6. On the next screen, enter the quantity, and click 'Add to order.' 
7. Click 'Get Shipping Quotes,' select the chosen method, and click 'Apply to order.'
8. Submit changes.
9. When it comes time to complete the order, you will need to reauthorize the customers credit card.  For instructions, click here.

Changing a Credit Card order to 'Pay At Store'

On occassion, customers who initially placed their order online with a credit card will prefer to pay for the order in store instead.  This can be done by changing the payment method, and following detailed instructions in Scenario 4 of this PDF.