To check orders, navigate to Store Administration > Orders.

By default, the dropdown is set to Active Orders, if you see an order that is Pending, it requires your attention. (For a full breakdown of order statuses click here) Click on the magnifying glass icon to view the order.

Any time the billing and shipping addresses do not match, it is important to verify that the order is valid.  For a full list of red flags that may indicate if an order is fraudulent, click here.

Once you have verified the validity of an order, if you see a 'Send to Wholesaler' button and would like Ingram to fulfill the order for you, you can click the button to shop the order to Ingram.

If you do not send the order to Ingram for fulfillment, your store must fulfill the order directly.

After you have opened the order page, if you have begun the process of fulfilling the order (e.g. checked in-store stock, called your distributor for availability, etc.) it is helpful to move the order into Processing.

In addition to changing the status, you should also indicate an estimated ship time to your customer (or verify any other details of the order if needed.)

Then, once the package has been shipped, mark the order status Completed.  This will charge the customer's credit card, and close out the order.

If the order has been open for more than 3 weeks, it is possible that the original payment authorization has expired (you will recieve an error if this has occurred.)  In order to reauthorize the customer's credit card, simply click the 'charge' link in the payment box (or the 'Process card' button, if you are still on the old system), and follow the prompts on the next screen to recharge the card.

The order will then change to Payment Received. Change this status to Completed to close out the order.  More details on reauthorizing credit cards can be found here.