SendGrid Status

All Systems Operational

Mail Sending Operational

API v3 Operational

SMTP Operational

API v2 Operational

Marketing Campaigns Operational

Webhooks Operational

Event Webhook Operational

Parse API Operational

API Operational

Website Operational

Statistics Operational

Email Activity Operational

Partners Operational

Billing Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Primary Maintenance: Saturday, April 20th from 4:00PM to 6:00PM PST. Apr 20, 2024 16:00-18:00 PDT

In order to increase the stability and scalability of our systems, we are performing scheduled maintenance on SendGrid services, April 20th, 2024 from 4:00PM to 6:00PM PDT.
During this time, customers may experience impacts to their ability to cancel/pause scheduled sends, purchase IPs, assign/un-assign IPs from users, move IPs in/out of IP pools, and create/delete IP pools. New account signups, and upgrades may also be impacted.
Thank you for your patience through this maintenance.
Posted on Apr 03, 2024 - 14:04 PDT

Past Incidents

Apr 19, 2024

No incidents reported today.

Apr 18, 2024

Errors when Creating Teammates

Resolved - Our engineers have monitored the fix to Teammates and confirmed the issue has been resolved for future Teammate creation and invitations. All services are now operating normally at this time.
Apr 18, 15:12 PDT

Monitoring - Our engineers have implemented a fix for Teammates and Teammate invitations affected by this incident issue and we are monitoring system performance. We will provide another update in 30 minutes or as soon as more information becomes available.
Apr 18, 14:42 PDT

Update - Although our engineers have identified the problem, a fix is still being explored at this time. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 18, 13:46 PDT

Identified - Our engineers have identified why new Teammate invitations are being sent but do not allow creation of new Teammates linked to those same triggered invitations. Our team is continuing to work toward a fix to allow for proper creation of teammates and to avoid this issue from occurring. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 18, 12:46 PDT

Investigating - Starting around 11:55 AM PT, our engineers began investigating an issue with Twilio SendGrid Teammate creation. Some users will experience errors in the SendGrid web user interface when creating new teammates and be unable to do so. This issue does not impact mail send. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 18, 12:19 PDT

Apr 17, 2024

Unable to use test feature in Legacy Campaigns

Resolved - Our engineers have monitored the fix and confirmed the issue with test feature has been resolved. All services are now operating normally at this time.
Apr 17, 22:58 PDT

Monitoring - Our engineers have implemented a fix and are monitoring system performance. We will provide another update in 30 minutes or as soon as more information becomes available.
Apr 17, 22:36 PDT

Identified - We have identified the primary cause, taken remediating action and are beginning to see recovery from this incident. We expect to provide another update in 1 hour or as soon as more information becomes available.
Apr 17, 21:26 PDT

Investigating - Starting around 12:20 AM UTC on 18th April 2024, our engineers have began investigating an issue with test feature in Legacy Campaigns. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 17, 21:02 PDT

Apr 16, 2024

No incidents reported.

Apr 15, 2024

A Subset of Marketing Campaign Users Are Unable to Send Single Sends or Display Contacts

Resolved - Our engineers have monitored the fix and confirmed the issue with Marketing Campaigns has been resolved. All services are now operating normally at this time.
Apr 15, 15:19 PDT

Monitoring - Our engineers have implemented a fix and are monitoring system performance. We will provide another update in 1 hour as soon as more information becomes available.
Apr 15, 14:46 PDT

Update - Our engineers have identified the issue and are still working toward a fix. We will provide another update in 1 hour or as soon as more information becomes available
Apr 15, 14:29 PDT

Update - Our engineers have identified the issue and are still working toward a fix. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 15, 13:33 PDT

Identified - Our engineers have identified the issue and are working toward a fix. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 15, 13:04 PDT

Investigating - Starting around 12:21PM PT on April 15th, our engineers began investigating an issue where a certain subset of Marketing Campaign users are unable to create or send Single Sends. The contacts page also does not load and users can experience errors. This does impact the Contacts List API. This does not impact API mail send. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 15, 12:43 PDT

Apr 14, 2024

No incidents reported.

Apr 13, 2024

No incidents reported.

Apr 12, 2024

No incidents reported.

Apr 11, 2024

No incidents reported.

Apr 10, 2024

[Emergency Maintenance] Email Global Stats: Wednesday, April 10 4pm-6pm PT

Completed - The scheduled maintenance is completed.
Apr 10, 17:06 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 10, 16:00 PDT

Scheduled - In order to increase the stability and scalability of our systems, we are performing maintenance on Global Stats on April 10, from 4PM-6PM PT. During this time, customers may experience stats delays when accessing subuser-related endpoints within Global Stats.
Apr 9, 16:33 PDT

Apr 9, 2024

Email Delays on April 8th, 2024

Resolved - Starting 5:00PM PST on Monday, April 8th, a small subset of customers saw a delay in email delivery that lasted up to 18 hours, all emails were sent successfully. Any users who saw any abnormal delay on their delivery could potentially have been affected due to this incident. There were a total of 26,300 emails affected by this incident. The issue has been resolved and all impacted services are operating normally.
Apr 9, 12:47 PDT

Apr 8, 2024

No incidents reported.

Apr 7, 2024

No incidents reported.

Apr 6, 2024

No incidents reported.

Apr 5, 2024

Trouble Editing Scopes On New Teammates Between April 4th and April 5th, 2024

Resolved - Starting 2:00PM PST on Thursday, April 4th, customers who created teammates may see errors when trying to edit those teammate scopes. Our engineers have investigated and fixed this issue for newly created teammates as of 4:30PM PST April 5th. Customers who created a teammate between Thursday and Friday are advised have to delete and recreate a new teammate to be able to edit the scopes. The issue has been resolved and all impacted services are operating normally.
Apr 5, 16:58 PDT