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About This Site

This page is maintained by humans, not machines. If you see an outage here, it means we are aware of it and are working on it now.

If you are experiencing a critical outage that is not represented here:

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Past Incidents

16th April 2024

IndieCommerce 1.0 & 2.0 FTP Server Replacement, scheduled 1 hour ago

On Tuesday, 4/16 at 9am ET, our new FTP server will be going live. This change will allow the FTP server to be supported for years to come. This change will affect those who upload inventory from their POS systems, or who are actively editing custom themes. Stores that upload inventory via Above the Treeline are not affected by this change.

If you upload Local Store Inventory (LSI) via FTP from your POS, please review the following:

  • Booklog: IndieCommerce will reach out to you with instructions on how to reset your password

  • IBID, Wordstock, Anthology, Basil, iMRCHNT: your POS vendors will be changing the password on your behalf. Please note that there may be a delay in LSI delivery, as the POS vendors have to reset quite a few passwords in a short period of time.

If you are editing your theme via FTP, please reach out to us at staff@bookweb.org for assistance in resetting your password.

IndieLite and IndieCommerce 1.0 Monthly Maintenance, scheduled 3 hours ago

On Tuesday 4/16 we will be completing monthly maintenance for IndieLite and IndieCommerce 1.0. The maintenance will begin at 7am Eastern, and run through 8am Eastern. During that time there may be brief site outages as servers are rebooted. We apologize for any inconvenience.

15th April 2024

No incidents reported

14th April 2024

No incidents reported

13th April 2024

No incidents reported

12th April 2024

No incidents reported

11th April 2024

No incidents reported

10th April 2024

No incidents reported