The E-Commerce Newsletter For Booksellers          April 4, 2020

Ingram Fulfillment Update
A common question asked by stores using Ingram’s “Consumer Direct Fulfillment” (CDF) for their website is:

Can I cancel or edit an order after it has been sent to Ingram?

NO. Orders sent to Ingram cannot be modified and cannot be canceled from your IndieCommerce / IndieLite site. IndieCommerce staff do not have access to make these changes or cancellations for stores. Stores should handle these changes and cancellations directly with their customer. 

For pre-orders fulfilled by Ingram, stores can send cancellation requests to the IndieCommerce staff ( and we can send it to Ingram. Please note that these requests should come at least a week before the publication date. For more information on CDF, please review the Ingram Fulfillment FAQ

Some Email Marketing Service Providers May Be offering Free Credits
A bookseller recently contacted IndieCommerce customer support to let us know that her store’s email marketing service provider, Mail Chimp had given her 3 months of free credit on her account. She had also heard that Constant Contact was making a similar offer to their customers. These offers don’t appear to be publicized on the websites of either company, but she encourages stores to reach out to their service providers via email or phone and ask if they are offering their customers any billing relief. 

Thanks for reading. Feel free to email us with any thoughts, questions, or suggestions.
The IndieCommerce team

For past editions of IndieCommunication, visit this page.

Phillip Davies, IndieCommerce Director
American Booksellers Association | 333 Westchester Avenue | White Plains, NY 10604 |
914-406-7527 |
333 Westchester Ave
Suite S202
White Plains, NY 10604
United States