Catching Fraud On Your Website
Along with the increase in online sales, we’ve also seen a corresponding increase in online fraud orders. We have someone monitoring fraud activity daily and have launched several new initiatives to catch fraud transactions on IndieCommerce and IndieLite websites.
If you find a fraudulent order on your website please report it to [email protected] with “Fraud Order” in the subject line. Please also include the order number in your email. We’re compiling a list of email addresses that have been involved in fraudulent orders and are updating it on a regular basis. The list is now available for IndieCommerce and IndieLite websites to review. The new list is password protected on Bookweb.org. You can view it here: https://www.bookweb.org/fraud-report
We’re trying to make it as difficult as possible to place a fraudulent order on IndieCommerce and IndieLite websites. With our network of almost 600 stores sharing online fraud information, our hope is that this new fraud report will become a valuable tool for our members.
Customer Support
Our regular Monday - Friday business hours have been extended for customer support. We also want to remind you that during weekend, holiday and after hours coverage we monitor for emergency and critical outages only. See below for details.
- Regular Business Hours -
Monday - Friday, 8am to 8pm EST: For IndieCommerce customer support ONLY please contact [email protected]
- Weekends, Holidays & After Hours -
Saturdays, Sundays, holidays and after hours coverage: We monitor for emergency issues only.
- For emergency IndieCommerce & IndieLite issues -
An emergency issue means that your customers can't buy anything from your website or your staff can't process any online orders. Your website is essentially broken and cannot take orders or process any transactions. If your website has an emergency issue please check the IndieCommerce status page first. If your issue has not been reported submit a critical outage report and staff will be alerted.
IndieCommerce and Independent Bookstore Day
The recording of this week’s webinar on Independent Bookstore Day is available for viewing online here. The webinar covers how to create booklists and other content for the event, how to manage IBD orders through IndieCommerce/IndieLite sites, and other resources available. Also included along with the video is a PDF with information about additional resources.
It’s available for download here.
REMINDER - Upcoming Change To Credit Card Processing
If you have questions regarding the upcoming change to credit card processing on IndieCommerce websites, check out these frequently asked questions. We’ve also got a recording of a great webinar presentation by Geetha Nathan on this change to credit card processing. You can view it online here. If your IndieCommerce site is still on the shared ABA credit card account and you have not already started the move to your own credit card merchant account, you really want to get this transition completed by early October, before the holiday shopping rush begins.
If your Bookstore is currently on IndieCommerce (not IndieLite) and you use the ABA’s shared account for processing online credit card orders, we would like to help you set-up your own credit card merchant account for your website as soon as possible. Our CFO, PK Sindwani has negotiated discounted credit card processing rates for ABA members with Gravitypayments.com.. The rate for Visa/MC/Amex/Disc is 2.4% plus a transfer fee of $0.23. There is no monthly Authorize.net payment gateway fee with this offer from Gravity. The chargeback fee is $25 if it is not settled in your favor. For more information on this offer, there is an online form located here.
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