The E-Commerce Newsletter For Booksellers          November 9, 2020

Help With Processing Online Credit Card Orders
With so many IndieCommerce sites processing credit card orders with their own credit card merchant account for the first time, the IndieCommerce team has put together this instruction page. This tutorial will help, if your store:

  •   Is on IndieCommerce (NOT IndieLite)
     
  •   Your IndieCommerce site has its own credit card processor and Authorize.net account.

If you need additional assistance after reviewing the tutorial, please email staff@bookweb.org
 

It’s Credit Card Fraud Season
As the holiday shopping season starts to ramp up, so will the number of fraudulent transactions online. Pay careful attention to your online orders before processing them. This would be a great time to familiarize yourself with the most recent red flags to watch for when reviewing orders for fraud. Take a look at: https://bookweb.org/indiecommerce/fraudulent-orders

Be very careful when bulk processing online orders. It’s very tempting to not review orders for fraud before using this feature, but it’s almost certain you will accidentally process a fraudulent order if you don’t know what to watch for. What we are seeing now are orders for around $50 or less where the shipping and billing addresses are not the same and the IP address of the user does not match the location of either the shipping or billing address. As an example the Shipping address might be New York City, the billing address is in Boston and the IP address is in California. When you call the phone number on the order, no one picks up or the number is not valid.These red flags together would indicate that this is probably a fraud order.

If you run across what you suspect to be fraudulent orders, please report them to staff@bookweb.org.

Thanks for reading. Feel free to email us with any thoughts, questions, or suggestions.
The IndieCommerce team

For past editions of IndieCommunication, visit this page.

Phillip Davies, IndieCommerce Director
American Booksellers Association | 333 Westchester Avenue | White Plains, NY 10604
Phil@bookweb.org |
914-406-7527 | www.BookWeb.org
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333 Westchester Ave
Suite S202
White Plains, NY 10604
United States


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