Join your colleagues for a roundtable discussion to share ideas and discuss key issues regarding implementation of diversity and inclusion tactics in your bookstore.
Topics to be discussed will include reviewing staff training and internal operations to increase staff diversity; reviewing how the store can better present itself as a diverse space; thoughtful outreach to communities beyond your established customer base; and more. This is an opportunity to learn and share tactics that positively impact your staff, your store, and your community.
Booksellers will learn to:
Use more inclusive language to increase staff diversity
Train staff to better manage customer interactions
Create more respectful displays and newsletters
Reach out to the broader community to create a more diverse customer base
This session will be led by members of the ABA Diversity Task Force including: Hannah Oliver Depp, WORD (Brooklyn, NY and Jersey City, NJ); BrocheAroe Fabian, Quail Ridge Books (Raleigh, NC); Veronica Liu, Word Up Community Bookshop(New York, NY)