Education Resources

The Top 10 Things to Know About: Improving Operational Workflow (September 17, 2020)

With the onset of COVID-19, many bookstores made an overnight switch from welcoming customers for in-store browsing to operating as fulfillment centers for online orders, curbside pickup, and local deliveries. This change has been one of many that stores have been faced with during this crisis. With online sales predicted to increase across all retail sectors this holiday season, now is the time to review and streamline operational workflow for these new processes made necessary by COVID-19. Join us for a conversation that will help you think about streamlining your current processes — online fulfillment, curbside pickup, local delivery, etc. — to improve efficiency and accuracy.

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The Top 10 Things to Know About: Improving Operational Workflow
The Top 10 Things to Know About: Improving Operational Workflow (September 17, 2020)

With the onset of COVID-19, many bookstores made an overnight switch from welcoming customers for in-store browsing to operating as fulfillment centers for online orders, curbside pickup, and local deliveries. This change has been one of many that stores have been faced with during this crisis. With online sales predicted to increase across all retail sectors this holiday season, now is the time to review and streamline operational workflow for these new processes made necessary by COVID-19. Join us for a conversation that will help you think about streamlining your current processes — online fulfillment, curbside pickup, local delivery, etc. — to improve efficiency and accuracy.

Tags:
The Top 10 Things to Know About: Improving Operational Workflow

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The American Booksellers Association, a national not-for-profit trade organization, works with booksellers and industry partners to ensure the success and profitability of independently owned book retailers, and to assist in expanding the community of the book.

Independent bookstores act as community anchors; they serve a unique role in promoting the open exchange of ideas, enriching the cultural life of communities, and creating economically vibrant neighborhoods.

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