FAQ

Payment Options

There are many different ‘Payment Methods’ that can be enabled for your website:

Navigate to: Store > Configuration > Payment Methods

A list of available payment methods and those enabled on your site can be verified on the Store Features page (Store > Configuration > Account information and Preferences > Store Features). If you wish to have a particular payment method enabled on your site, you can send us a request from the Store Features page.
 

Create

This documentation was modified on 8/6/2019, with Add A Coupon

At times, you may need to create an order on behalf of your customer. The instructions below guide you through doing so for both existing customers and new customers.

Navigate to:  Store > Orders > Create Order

Fulfill

Fulfilling orders is an important part of your business and as you have chosen to accept orders through your IndieCommerce website, we want to make sure the steps to fulfill those orders are simple and clear. The scenarios below cover the most common order processes.

HOW TO FULFILL ORDERS

The main page for orders is found by navigating to: Store > Orders > View Orders

Wholesaler Fulfillment

Many stores have questions about why an order did or did not go to Ingram (the wholesaler), and why the 'Send to Ingram' button does not appear for certain orders.

Listed below are the conditions for when the ‘Send to Wholesaler’ button will not appear and what conditions will cause an order to not be sent automatically to the wholesaler, when that preference is enabled.

Sample Themes

STANDARD THEMES | CUSTOMIZED THEMES | CUSTOM THEMES

STANDARD THEMESSTANDARD THEMES

Below are a few examples of member sites using the available responsive themes.

Bamboo

www.macsbacks.com
www.snowboundbooks.com

Staff Reviews

Staff reviews can be added to the product pages of individual titles by either submitting a form, or using the provided check box on a book list. This field can also be used to enter information such as a book video, sale information, etc. Preorder Badges can be displayed on titles that are 'Coming Soon'.

Going Live

We are glad to hear that you are ready to take the next step with your IndieCommerce site!
 
Please read carefully, part of these instructions involve changes that need to be made to your domain name. 
 

Store Roles

This documentation was modified on 4/19/2019 to include the updated features to help stores better manage staff and customer roles.
 

STORE ROLES

Have the user create an account on your website, make sure they take note of the email address used to sign up.
 

Custom Checkout Email

This documentation was modified on 03/25/2019, with an updated method of creating order confirmation emails and invoices.

Pages

About ABA

The American Booksellers Association, a national not-for-profit trade organization, works with booksellers and industry partners to ensure the success and profitability of independently owned book retailers, and to assist in expanding the community of the book.

Independent bookstores act as community anchors; they serve a unique role in promoting the open exchange of ideas, enriching the cultural life of communities, and creating economically vibrant neighborhoods.

Contact

PRESS CONTACTS

Dan Cullen, dan@bookweb.org
Allison Hill, allisonhill@bookweb.org

MEMBERSHIP: info@bookweb.org

INDIECOMMERCE: staff@bookweb.org

 

 

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