IndieCommerce

Fulfill

Fulfilling orders is an important part of your business and as you have chosen to accept orders through your IndieCommerce website, we want to make sure the steps to fulfill those orders are simple and clear. The scenarios below cover the most common order processes.

HOW TO FULFILL ORDERS

The main page for orders is found by navigating to: Store > Orders > View Orders

Wholesaler Fulfillment

Many stores have questions about why an order did or did not go to Ingram (the wholesaler), and why the 'Send to Ingram' button does not appear for certain orders.

Listed below are the conditions for when the ‘Send to Wholesaler’ button will not appear and what conditions will cause an order to not be sent automatically to the wholesaler, when that preference is enabled.

Re-Authorizing A Credit Card

When a credit card is used to place an order on an IndieCommerce site, the card is authorized for about 4 weeks. Within that time, the card can be charged for the authorized amount on the order. However, there are two scenarios that will require a credit card to be re-authorized:

Givex Gift Cards

Givex is a third party company that ABA has partnered with for gift cards. They are the only third-party gift card that integrates with your IndieCommerce website in such a way that it can recognize the Givex card numbers, check the balance on a card, and thereby verify the payment at the time the order is placed.

NEW: As of 10/5 stores are now able to issue partial refunds to Givex Gift Cards (over $5.00) through their IndieCommerce website.

Authorize.net

ABA will be transitioning all IndieCommerce stores currently using ABA’s shared credit card processor off of ABA’s merchant account and onto their own credit card merchant account. As part of the process, stores will be required to create their own Authorize.net account. Many merchant service providers will help members with setting up their Authorize.net accounts, so check with the merchant service provider you currently use for in-store sales.

Blogs

The blog module allows users to create and maintain a blog on your website. Blogs are usually written in an informal and conversational style and updated regularly.

NOTE: The ‘Blog’ module needs to be enabled for your site. If you have not previously requested we enabled it for you please contact staff@bookweb.org. We will send you confirmation once it has been enabled.

CREATE THE BLOG

Navigate to: Content > Add Content > Blog Entry

Sample Themes

STANDARD THEMES | CUSTOMIZED THEMES | CUSTOM THEMES

STANDARD THEMESSTANDARD THEMES

Below are a few examples of member sites using the available responsive themes.

Bamboo

www.macsbacks.com
www.snowboundbooks.com

Online Gift Codes

This documentation was modified on 10/1/2021 to include new process for issuing partial refunds to online only giftcodes.


The IndieCommerce platform’s Online Only Gift Code feature is an integrated gift code feature that allows for the purchase, redemption, and management of an e-gift code system right within an IndieCommerce site.  This feature is a great alternative for stores that do not currently use Givex as their gift card provider.

Menus

A website navigation menu is a collection of links grouped together in a horizontal or vertical block. Menus are usually at the top of a website; menus can be added to the footer and side navigational bars as well.

Organized and easy-to-follow navigation for a website is very important for the overall user experience. When planning your menu, it’s important to keep in mind the information your users need to access quickly and frequently, and make those items clearly identifiable and accessible. 

Staff Reviews

Staff reviews can be added to the product pages of individual titles by either submitting a form, or using the provided check box on a book list. This field can also be used to enter information such as a book video, sale information, etc. Preorder Badges can be displayed on titles that are 'Coming Soon'.

Blocks

Blocks are the boxes of content (such as "Find a Wishlist" or "IndieBound Next List") that can be displayed in regions (such as header or sidebar) and be set to display on all or specific pages. Blocks can be composed of text, images, links, and other standard HTML. They can also be used to embed codes for widgets from outside sources like YouTube or Facebook.

Events

 

This documentation was modified on 05/08/2019, with Recurring Events

Custom Content Types

CREATING CUSTOM CONTENT TYPES

When you create content on your website, each item of content is categorized by a specific content type. The websites we provide are Drupal based and come with several standard content types (page, book page, event, etc.), with each content type containing the information and settings that make it suited for a specific purpose. At times, you may want to create entirely new content types for purposes specific to your store needs.

Store Features and Preferences

This documentation has been updated as of 9/30/2021 to reflect the layout changes we have made to the Store Preferences page and to include new settings that we have added. 

STORE FEATURES

Navigate to: Store > Configuration > Account Information & Preferences > Store Features

Discount Coupons

Since there are so many different configuration options for coupon codes, it is easiest to explore this feature using examples.  The following examples are provided solely as illustrations of the coupon code functionality and are in no way recommendations.  We do not suggest what promotions or discounts any store should offer. Those business decisions are made solely by each individual bookstore.

GENERAL SETTINGS

Navigate to Store > Configuration > Coupon Module Settings 

Pages

About ABA

The American Booksellers Association, a national not-for-profit trade organization, works with booksellers and industry partners to ensure the success and profitability of independently owned book retailers, and to assist in expanding the community of the book.

Independent bookstores act as community anchors; they serve a unique role in promoting the open exchange of ideas, enriching the cultural life of communities, and creating economically vibrant neighborhoods.

Contact

PRESS CONTACT: Dan Cullen (dan@bookweb.org)

MEMBER and MEMBERSHIP INQUIRIES: info@bookweb.org

INDIECOMMERCE: staff@bookweb.org

ALL OTHER INQUIRIES: info@BookWeb.org

 

 

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