IndieCommerce

Edit

This documentation was modified on 8/6/2019, with Coupon Adjustments

Orders in a ‘Pending’ or ‘Processing’ state can be altered. You have the ability to alter just about every part of the order.

Navigate to: Store > Orders > View Orders

Cancel / Refund

CANCELING ORDERS

If an order is in a ‘Pending’ or ‘Processing’ state, and an item needs to be removed from the order, or the entire order needs to be canceled, this can be done with store administrator access or order admin access.

Navigate to: Store > Orders > View Orders

  • Remove Specific Items

Payment Options

There are many different ‘Payment Methods’ that can be enabled for your website:

Navigate to: Store > Configuration > Payment Methods

A list of available payment methods and those enabled on your site can be verified on the Store Features page (Store > Configuration > Account information and Preferences > Store Features). If you wish to have a particular payment method enabled on your site, you can send us a request from the Store Features page.
 

Orders

The main page listing all orders for review is at Store > Orders. Here you will find a list of all active orders and it is from here that you will process these orders as needed. In this document, we’ll review what each order status means and the difference between Store Fulfilled Orders and Wholesaler Fulfilled Orders. We will also go over 5 basic order scenarios and how to complete them.

Reconciliation Report

When you are using the shared ABA Authorize.net account, when the order status is changed to 'Payment Received' state, the credit card used to place the order is charged. The funds collected are placed in a holding account for 15 days or less. When the order status is then changed to 'Completed', the order is marked for reconciliation. Reconciliation happens on or about the 15th and 25th of the month -  the funds are withdrawn, and dispersed to all interested parties.

Create

This documentation was modified on 8/6/2019, with Add A Coupon

At times, you may need to create an order on behalf of your customer. The instructions below guide you through doing so for both existing customers and new customers.

Navigate to:  Store > Orders > Create Order

Fulfill

Fulfilling orders is an important part of your business and as you have chosen to accept orders through your IndieCommerce website, we want to make sure the steps to fulfill those orders are simple and clear. The scenarios below cover the most common order processes.

HOW TO FULFILL ORDERS

The main page for orders is found by navigating to: Store > Orders > View Orders

Wholesaler Fulfillment

Many stores have questions about why an order did or did not go to Ingram (the wholesaler), and why the 'Send to Ingram' button does not appear for certain orders.

Listed below are the conditions for when the ‘Send to Wholesaler’ button will not appear and what conditions will cause an order to not be sent automatically to the wholesaler, when that preference is enabled.

Re-Authorizing A Credit Card

When a credit card is used to place an order on an IndieCommerce site, the card is authorized for about 4 weeks. Within that time, the card can be charged for the authorized amount on the order. However, there are two scenarios that will require a credit card to be re-authorized:

Givex Gift Cards

Givex is a third party company that ABA has partnered with for gift cards. They are the only third-party gift card that integrates with your IndieCommerce website in such a way that it can recognize the Givex card numbers, check the balance on a card, and thereby verify the payment at the time the order is placed.

NEW: As of 10/5 stores are now able to issue partial refunds to Givex Gift Cards (over $5.00) through their IndieCommerce website.

Authorize.net

ABA will be transitioning all IndieCommerce stores currently using ABA’s shared credit card processor off of ABA’s merchant account and onto their own credit card merchant account. As part of the process, stores will be required to create their own Authorize.net account. Many merchant service providers will help members with setting up their Authorize.net accounts, so check with the merchant service provider you currently use for in-store sales.

Blogs

The blog module allows users to create and maintain a blog on your website. Blogs are usually written in an informal and conversational style and updated regularly.

NOTE: The ‘Blog’ module needs to be enabled for your site. If you have not previously requested we enabled it for you please contact staff@bookweb.org. We will send you confirmation once it has been enabled.

CREATE THE BLOG

Navigate to: Content > Add Content > Blog Entry

Sample Themes

STANDARD THEMES | CUSTOMIZED THEMES | CUSTOM THEMES

STANDARD THEMESSTANDARD THEMES

Below are a few examples of member sites using the available responsive themes.

Bamboo

www.booknofurther.com

Online Gift Codes

This documentation was modified on 10/1/2021 to include new process for issuing partial refunds to online only giftcodes.


The IndieCommerce platform’s Online Only Gift Code feature is an integrated gift code feature that allows for the purchase, redemption, and management of an e-gift code system right within an IndieCommerce site.  This feature is a great alternative for stores that do not currently use Givex as their gift card provider.

Menus

A website navigation menu is a collection of links grouped together in a horizontal or vertical block. Menus are usually at the top of a website; menus can be added to the footer and side navigational bars as well.

Organized and easy-to-follow navigation for a website is very important for the overall user experience. When planning your menu, it’s important to keep in mind the information your users need to access quickly and frequently, and make those items clearly identifiable and accessible. 

Pages

About ABA

The American Booksellers Association, a national not-for-profit trade organization, works with booksellers and industry partners to ensure the success and profitability of independently owned book retailers, and to assist in expanding the community of the book.

Independent bookstores act as community anchors; they serve a unique role in promoting the open exchange of ideas, enriching the cultural life of communities, and creating economically vibrant neighborhoods.

Contact

MEMBER and MEMBERSHIP INQUIRIES: info@bookweb.org

PRESS INQUIRIES: ray@bookweb.org

INDIECOMMERCE: staff@bookweb.org

ALL OTHER INQUIRIES: info@BookWeb.org

 

 

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