Order Processing

Gift Receipts

Customers can request a gift receipt to be included with their order, with a (optional) gift message. Customers will also have the option to hide their address in the gift receipt.
 
The Gift Receipt pane on the checkout page:

Enabling Gift Receipt feature

Shipping Solutions

This documentation has been updated as of 10/8/2021 to include both Endicia and ShipStation integrations.
 
Using any one of our shipping integrations, stores can easily export their orders from their IndieCommerce or IndieLite site to create shipping labels. This integration will export your orders in a CSV file which you can then upload into your chosen shipping software. Currently only stamps.com provides the option to import tracking information back to your IndieCommerce site. 
 

Bulk Order Processing

The Bulk Order Processor is an IndieCommerce feature that will allow your store to process orders in bulk. It is especially helpful for moving orders from one order status to another or communicating with customers en masse. You can also use the Bulk Order Processor to send order emails to customers in bulk, add admin comments to orders in bulk, and print invoices. You can filter your orders by status, payment method, date, and/or SKU.
 

Processing Credit Card Orders

Processing Credit Card Orders

Please note: The instructions listed here are for 

IndieCommerce - Order Processing 201

Learn about the latest, advanced tools available for processing your online orders in bulk. In this webinar we will cover bulk order processing, printing invoices in bulk, exporting to shipping solutions, exporting to POS systems and generating custom sales reports. These new features will save your staff time and keep your customers satisfied.

Discount Coupons

This document was updated on October 4, 2020 for IndieLite sites. Of the scenarios listed below, only scenarios #2 and #3 are applicable for IndieLite sites.

Store Gift Card

When the store gift card is not through Givex a custom checkout pane can be enabled so that both the store gift card and credit card information can be collected for the order.

STORE GIFT CARD - USING CUSTOM CHECKOUT PANE 

Stamps.com Integration

The Stamps.com module allows you to export orders from your IndieCommerce site to Stamps.com.  Once you process and ship these orders using the Stamps.com software or website, you can then import a file from Stamps.com to mark the orders as processed and email the tracking numbers to your customers.

First, ask IndieCommerce staff to enable the module for you.  You can do this through the store features page:

Store > Configuration > Account Information and Preferences > Store Features

Quick Note Field for Orders

The Quick Note field provides Store and Order administrators a field in which notes may be added to an order and displayed on the Order Administration page (Store > Orders).
A couple of  scenarios where other IndieCommerce stores have used this field:

Preorders

As preorders are becoming an increasingly important way in which books are sold and marketed through stores, we’ve compiled a list of the Preorder features we offer.

NEW: Stores can now choose to show preorders as 'On Our Shelves Now' as long as the store is using Local Store Inventory and the preorder is present in the LSI file.

Handling Fraudulent Orders

This session will:

  • Help participants avoid becoming victims of credit card fraud on their websites
  • Highlight certain common fraudulent behaviors and scams
  • Review basic measures for fraud protection

Order Processing

This webinar will review IndieLite order processing:

  • Best practices
  • Order processing overview
  • Common pitfalls to avoid

Getting Your Website Ready for the Holidays

This webinar will lead booksellers through getting their IndieCommerce website ready for the holidays:

  • Tour of some of the common issues that customers (and stores) might encounter during the holiday season
  • Making sure your contact information is up to date
  • Processing orders correctly

Pages

About ABA

The American Booksellers Association, a national not-for-profit trade organization, works with booksellers and industry partners to ensure the success and profitability of independently owned book retailers, and to assist in expanding the community of the book.

Independent bookstores act as community anchors; they serve a unique role in promoting the open exchange of ideas, enriching the cultural life of communities, and creating economically vibrant neighborhoods.

Contact

PRESS CONTACT: Dan Cullen (dan@bookweb.org)

MEMBER and MEMBERSHIP INQUIRIES: info@bookweb.org

INDIECOMMERCE: staff@bookweb.org

ALL OTHER INQUIRIES: info@BookWeb.org

 

 

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