The American Booksellers Association (ABA), a not-for-profit trade association for independent bookstores, seeks a full-time IndieCommerce customer support specialist. This position is responsible for supporting users of ABA’s IndieCommerce service, an e-commerce platform hosting websites for over 500 independent booksellers. This is a work from home position.
Support includes facility with the IndieCommerce platform, layout, site configuration and platform functions; preparation of training materials and other updates necessary to users; curriculum development for in-person, off-site, training events; respond to direct inquiries from users by phone, email, and screen sharing sessions; quality assurance testing of new features and services for member stores; helping stores understand and troubleshoot products and programs specific to IndieCommerce as well as general e-commerce related inquiries.
Time requirements: This is a full-time work from home position with health benefits. Rotating holiday and weekend customer support coverage.
Location: This is a work from home position with occasional visits to our office in White Plains, New York. Shuttle service is provided from the White Plains MetroNorth train station.
About ABA: Founded in 1900, the American Booksellers Association is a national not-for-profit trade organization that works to help independently owned bookstores grow and succeed. ABA’s core members are key participants in their communities' local economy and culture, and to assist them ABA creates relevant programs; provides education, information, business products, and services; and engages in public policy and industry advocacy. The Association actively supports and defends free speech and the First Amendment rights of all Americans.
The American Booksellers Association (ABA) is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age; ethnicity; color; race; religion; sex; sexual orientation; gender identity and/or expression; marital, civil union or domestic partnership status; past or present military service; physical, mental or sensory disability; national, social, or ethnic origin; pregnancy; family or parental status; and/or genetic information (including family medical history). ABA celebrates and values diversity. We believe diversity and diverse perspectives make our organization stronger and we’re committed to creating an inclusive environment for all employees.
For more information about ABA, visit BookWeb.org.
To apply for this position, please email firstname.lastname@example.org and include "IndieCommerce Support Specialist" in the subject line.
Job Type: Full-time