- MEMBERSHIP
The 2020 holiday season has been busy, with IndieCommerce and IndieLite stores receiving a large volume of online customers and subsequent online orders like never before. To assist in handling customer expectations and order processing, the IC team has compiled some suggestions and methods available to IndieCommerce and IndieLite members.
Please be aware that the cut-off date is December 15th for orders to be sent to Ingram via your IndieCommerce or IndieLite site (Ingram CDF) to hopefully arrive in time for December 25th.
It may be helpful to adjust the messaging on the home page of your site to clarify important deadlines and availability for customers.
Utilize a custom checkout pane to get customer preference regarding canceling items on an order in time for the holiday.
For example, Custom Checkout Pane 2 can be customized to provide options to customers for items not available by Christmas:
Update the store’s checkout instructions and completion message. This can be especially helpful for in-store or curbside pickup orders, which may have additional instructions or steps for customers to follow. To do this, head to Store > Configuration > Checkout to update the ‘Instruction messages’ and ‘Completion messages’.Please note that the ‘Completion messages’ uses tokens for customers and order information; please be sure to use the proper replacement pattern within a set of square brackets.
There are a few ways to control website product offerings and promotions for customers as the holiday season.
Pick List: A pick list is a document that indicates which items should be taken from your inventory to fulfill open orders. This allows you to grab all the items you need for a group of orders and removes the need to go back and forth for each order. This downloadable list will include the following for each order:
IC stores can filter the list by order date, order status, and in stock status. IL stores can filter by order date and order status. Stores can use the Store Features page (Store > Configuration > Account Information and Preferences > Store Features) to have this feature enabled on their site. More information is available here.
There are 2 main ways to access this feature:
1. On the order invoice tab within each individual order, there is an additional tab for Gift Invoice with a print option.
2. For sites that have the Custom Email Invoice Template feature enabled, there is an option to email the Gift Invoice via the invoice tab within each individual order under the 'Mail Invoice' option
IndieLite stores also have the ability to adjust the messaging on the home page of your site to clarify important deadlines and availability for customers.
Pick List: A pick list is a document that indicates which items should be taken from your inventory to fulfill open orders. This allows you to grab all the items you need for a group of orders and removes the need to go back and forth for each order. This downloadable list will include the following for each order:
IL stores can filter by order date and order status. Stores can use the Store Features page (Store > Configuration > Account Information and Preferences > Store Features) to have this feature enabled on their site.
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