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The preferred name field is used for customers whose chosen or preferred name does not match their legal name. Enabling this field ensures that you are addressing your customers as they wish to be addressed. The preferred name option is also a way of respecting this component of an individual's identity, acknowledging the importance of inclusive language, and signaling your store's commitment to diversity and inclusivity.
This feature allows customers to enter any name of their choosing, which is then pulled into their order confirmation emails and order information by the system.
If a preferred name is provided, the preferred name will replace in the customer's first name in order confirmation emails, invoices, and on the order page. On the order view page, the preferred name will be listed above the rest of the address fields.
This feature is available by request. Navigate to Store > Configuration > Account Information & Preferences > Store Features to request this feature. The Address Book is required for the Preferred Name feature to work (the Address Book allows customers to save their shipping and billing information to their account).
If your store is using the default order confirmation emails and default invoice templates, there are no changes neccessary. If the customer entered a preferred name it will automatically be pulled into order emails and invoice templates.
To edit your order confirmation emails, you must have your 'Custom Invoice/Emails' feature enabled beforehand. If you do not already have this module enabled, navigate to your features page to request it.