Introduction to Conflict De-Escalation For Frontline Booksellers: How to Stop Hate When You See It (Applied)

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Wednesday, February 16, 2022
10:30 am to 11:50 am ET

In this Hollaback! workshop, you will learn how to intervene and de-escalate conflict -- without compromising your own safety -- when you witness harassment, bias, or disrespect as a frontline bookseller. The session will be led by two global experts in harassment who will equip you with the right information on how to be an effective ally using Hollaback!'s bystander intervention and conflict de-escalation methodologies. The workshop will address current conflicts in retail spaces around customer service, including discussions around race and gender identity and COVID tensions, and participants will have practice opportunities with real-life scenarios. Exit polls show that 98% of attendees leave confident they can take action the next time they witness harassment.

Emily May is an international leader in the movement to end harassment in all its forms. In 2005, at the age of 24, she cofounded Hollaback! May has won 11 awards for her work and been featured in more than 200 news media outlets, including People, the New York Times, and NPR. May holds a bachelor’s from New York University, a master’s from the London School of Economics, and is a Prime Movers Fellow and an Ashoka Fellow.

Jorge Arteaga’s passion for history, places, and people and his ability to plan and execute have allowed him to bring his operational skills to serve in the social justice movement. He earned his bachelor’s in American Studies from SUNY College at Old Westbury and his master’s in American Studies at The City College of New York. He is currently completing his MS in project management and operations at Southern New Hampshire University.

About ABA

The American Booksellers Association, a national not-for-profit trade organization, works with booksellers and industry partners to ensure the success and profitability of independently owned book retailers, and to assist in expanding the community of the book.

Independent bookstores act as community anchors; they serve a unique role in promoting the open exchange of ideas, enriching the cultural life of communities, and creating economically vibrant neighborhoods.


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