Introduction to Conflict De-escalation for Frontline Booksellers: How to Stop Hate When You See It While Staying Safe

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Date: 
Tuesday, February 15, 2022 3:00 PM EST
End: 
Tuesday, February 15, 2022 5:00 PM EST

In this Hollaback! workshop, you will learn how to intervene and de-escalate conflict — without compromising your own safety — when you witness harassment, bias, or disrespect as a frontline bookseller. The session will be led by two global experts in harassment who will equip you with the right information on how to be an effective ally using Hollaback!'s bystander intervention and conflict de-escalation methodologies. The workshop will address current conflicts in retail spaces around customer service, including discussions around race and gender identity and COVID tensions, and participants will have practice opportunities with real-life scenarios. Exit polls show that 98% of attendees leave confident they can take action the next time they witness harassment.

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About ABA

The American Booksellers Association, a national not-for-profit trade organization, works with booksellers and industry partners to ensure the success and profitability of independently owned book retailers, and to assist in expanding the community of the book.

Independent bookstores act as community anchors; they serve a unique role in promoting the open exchange of ideas, enriching the cultural life of communities, and creating economically vibrant neighborhoods.

Contact

PRESS INQUIRIES: [email protected]

INDIECOMMERCE: [email protected]

ALL OTHER INQUIRIES: [email protected]

 

 

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