IndieCommunication: Updating Staff Info, Reporting Outages, and Migrating to Accept.js

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Here’s the IndieCommunication e-newsletter for Friday, February 16:

Are We Reaching the Right Person?

Contact UsIf the IndieCommerce team needs to contact someone at your store regarding your website, will we be able to reach the correct person? Please take a look at “Store -> Configuration -> Store -> Basic Information” to ensure the correct contact information is listed. If not, please update it. Questions? Contact

Are Staff Accounts for Your Store’s Website Up to Date?

Login window showing example login and passwordEach bookstore staff member who has access to your website should have their own account. Please don’t use one account for all staff members. Instructions for creating new staff accounts can be found here.

This is also a good time for every staff member to update their website password. Using the same password year after year increases the chances of your website getting hacked. It’s a good idea to reset passwords every six months.

If Your Website Goes Down

"This website is down" notificationThe IndieCommerce system is hosted by a company called Rackspace. Last week, we had a service interruption due to a bug in their system. In this particular case, automated text messages and phone calls went out to ABA staff and the problem was corrected very quickly. Even though we have these automated alert systems in place, don’t hesitate to report outages to us.

Switching to Accept.js for Credit Card Processing

Padlock on top of three credit cards on top of keyboardAccept.js ensures greater PCI compliance and security for IndieCommerce and IndieLite sites. Sensitive cardholder data, such as the complete credit card number and the card verification value (CVV) number, are passed directly to via Accept.js and are not stored or “touched” by your website.

Prior to the 2018 holiday shopping season, we had started migrating IndieCommerce stores over to Accept.js. We suspended this move from November 2018 through January 2019 because of the holiday shopping season and Winter Institute.

For stores that use ABA’s account for processing credit card orders, we will move you to Accept.js within the next week. Stores that use their own account should schedule a time for the switchover. Please e-mail to schedule your move. We want to get all sites moved to Accept.js by March 15.

Booksellers are encouraged to send their thoughts, questions, or suggestions via e-mail to IndieCommerce staff at any time.

Past editions of IndieCommunication are available on the IndieCommerce Updates page on