Tuesday, February 10, 2015 4:00 PM to 5:15 PM EST
What does stellar customer service look like, and how can you achieve it? This session will present three successful customer service programs from booksellers who have created training programs to ensure consistent customer service. Learn strategies for achieving stellar customer service and share your own insights and experiences.
- Linda Marie Barrett, Malaprop’s Bookstore/Café (Asheville, NC)
- Margaret Shaheen, Tatterd Cover Book Store (Denver, CO)
- Tracy Taylor, The Elliott Bay Book Company (Seattle, WA)
-
Sarah Bagby, Watermark Books and Cafe (Wichita, KS) (Moderator)