Monday, January 25, 2016 4:30 PM to 5:30 PM EST
Customers can now engage with you in your physical store, on social media, or digitally via their laptop, tablet, desktop computer, and/or smartphone. And customers expect that their experience will be seamless, integrated, and consistent, no matter how they choose to interact. An industry expert will present tips and sound practices to help booksellers create a seamless experience for customers.
- Jim Hammons, Total Computing Solutions (American Fork, UT)
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Meg Smith, ABA (White Plains, NY) (Greeter)