333 Westchester Avenue
Suite S202
White Plains, NY 10604

Phone: 800-637-0037
Fax: 914-417-4013
E-mail: info@bookweb.org

Due to COVID-19 and ABA's current work-from-home setup, the best way to reach staff is by email.

If calling, please be sure to leave a message.

To reach IndieCommerce & IndieLite customer support:

• Regular Business Hours
  Monday - Friday, 8am to 8pm EST:  For IndieCommerce customer support ONLY please contact staff@bookweb.org
   or call (914) 406-7500 (option 2) or 800-637-0037 (option 2).
   
• Weekends, Holidays & After Hours
  Saturdays, Sundays, holidays and after hours coverage: We monitor for emergency issues only.

For emergency IndieCommerce & IndieLite issues
An emergency issue means that your customers can't buy anything from your website or your staff can't process any online orders. 
Your website is essentially broken and cannot take orders or process any transactions. If your website has an emergency issue
please check the IndieCommerce status page first. If your issue has not been reported submit a critical outage report and
staff will be alerted.

Join ABA
E-mail info@bookweb.org or apply online

Member Relations Department
Dedicated phone: (800) 583-0524

NAIBA, NEIBA, SIBA regions: 
Ryan Quinn
x706
ryan@bookweb.org

GLIBA, MIBA regions: 
Lauren Anastasio
x708
lauren@bookweb.org

CALIBA, MPIBA, PNBA regions: 
Daniel O'Brien
x707
daniel@bookweb.org

Associate & Friends of Bookselling:
Kate Brennan
x709
kate@bookweb.org

Locate an ABA Member Store
Search the Member Directory

IndieCommerce Customer Service
800-637-0037 – option 2
staff@bookweb.org

Nominate titles for the Indie Next List
indienextlist@bookweb.org

Indie Bestseller List Reporting
bestsellers@bookweb.org

ABFE 24-Hour Hotline (1st Amendment emergencies)
845-242-8605

General Advertising Inquiries
Sydney Jarrard
914-406-7563
sydney@bookweb.org

General Press Inquiries
Dan Cullen
914-406-7560
dan@bookweb.org

ABA Staff