333 Westchester Avenue
Suite S202
White Plains, NY 10604

Phone: 800-637-0037
Fax: 914-417-4013
E-mail: info@bookweb.org

To reach IndieCommerce or IndieLite customer support:

• Our regular business hours are Monday to Friday, 8:00 AM to 6:00 PM EST  
• After hours: Monday to Friday 6:00 PM to 9:00 PM EST we monitor email, but you may experience a delay in getting a reply
• Saturday, Sunday, and holidays we monitor for urgent and emergency emails and calls

For IndieCommerce customer support ONLY contact staff@bookweb.org or call (914) 406-7500 (option 2) or 800-637-0037 (option 2).

If you have an urgent IndieCommerce issue, please email staff@bookweb.org and use the word "URGENT" in the subject line.
To report a website outage after our regular business hours, please check the IndieCommerce status page first. If the outage 
has not been reported,  submit a critical outage report. 

Join ABA
E-mail info@bookweb.org or apply online

Member Relationship Managers
GLIBA, MIBA, NAIBA, NEIBA regions: 
Liz Roberts
914-406-7566 
elizabeth@bookweb.org

MPIBA, NCIBA, PNBA, SCIBA, SIBA regions: 
Daniel O'Brien
914-406-7514 
daniel@bookweb.org

Locate an ABA Member Store
Search the Member Directory

IndieCommerce Customer Service
800-637-0037 – option 2
staff@bookweb.org

Nominate titles for the Indie Next List
indienextlist@bookweb.org

Indie Bestseller List Reporting
914-406-7535
bestsellers@bookweb.org

ABFE 24-Hour Hotline (1st Amendment emergencies)
845-242-8605

General Advertising Inquiries
Sydney Jarrard
914-406-7563
sydney@bookweb.org

General Press Inquiries
Dan Cullen
914-406-7560
dan@bookweb.org