00:25:14	Doloris Vest:	Does the conversion rate account for people who start two or more orders before they finally complete one?
00:29:04	Bobbi-Lee Smart:	Will there be trainings on these new features?
00:29:39	Liza Minno:	Do you have a current list of POS systems that are collaborating?
00:29:50	Sarah Pishko/Prince Books:	What's the integration status with wordstock?
00:30:02	Joanna Parzakonis:	interested in booklog's status also
00:31:25	Steve Goulbourne:	How much can you Tweak the themes?
00:31:40	Serena Wyckoff:	I'm jumping up and down!!
00:31:45	Lillian Van Cleve:	Thanks! Are we going to be ale to access the HTML at all?
00:31:49	Lillian Van Cleve:	*able
00:31:57	Terry Gilman:	How much of this applies to IndieLite?
00:32:09	Cathy Fiebach:	What is timing?
00:33:37	Lynne Phillips - WordsWorth Books:	Will this conversion be seamless to us? Or will we be working together to convert our site to the new version?
00:33:46	Jen - Two Rivers PDX (she/her):	Will the new interface & platform preserve 3rd party JavaScript - like for Tag tracking, Meta data, and subscription forms?
00:33:50	Chris Abouzeid:	I assume this means nobody on the Indiecommerce team has slept in 18 months? Will you be sharing your secret to staying awake and working that long? (My backhanded way of saying thank you, thank you, thank you for all your hard work this past year!)
00:33:54	Marija Dimitrijevski:	Are we going to have more security features for PayPall and Apple Pay, or are they safer to use and we'll have less fraud orders come through?
00:34:41	Chris Abouzeid:	The IBID-IC integration is great! Saved us hundreds of hours of work.
00:34:46	Suzanne DeGaetano:	Can you repeat the POS? Part of it cut out for a second
00:35:07	Joey Puente:	If I'm understanding right, the indie commerce 2.0 platform is not going to be Drupal 7 OR 9 but a totally new CMS?
00:35:43	Nathan Montoya:	Doubling up on Lillian’s question… Will we be able to access and later the source code?
00:36:01	Nathan Montoya:	*alter
00:36:42	Suzanne DeGaetano:	Never mind, I got the POS list. thanks!
00:37:54	Stephen Crowe:	Will we no longer be able to access the site ourselves via ftp?
00:38:31	Bobbi-Lee Smart:	Do they have built-in drop downs?
00:40:19	Helen Seslowsky:	Will the old platform still be supported or is the plan to transition everybody to 2.0?
00:41:53	Stephen Crowe:	How will our content be transferred to the new system? Especially for custom content types?
00:42:30	Bobbi-Lee Smart:	Would it be worth my time to convert my website to Flatland or Santa Rosa or should I just keep my current setup until the new platform rolls out?
00:42:36	Lynne Phillips - WordsWorth Books:	BIG STANDING O for the team!
00:42:44	Helen Seslowsky:	👏
00:42:50	Nathan Montoya:	To clarify my earlier query… When creating content, say a page, will we be able to work with the source code?
00:43:24	Chris Abouzeid:	How much will we be able to create/adjust views (or whatever database query system is used in the new platform)?
00:44:09	Sally McPherson:	I second Bobbi-Lee’s question.
00:44:12	Jessica Palacios:	The PayPal upgrade is fantastic!
00:44:13	Eileen McGervey:	Will the new platform support PayPal Express?
00:44:24	Amber Brown:	We got the new Paypal update, and it's already been hugely helpful to time and training!
00:44:27	Luis Correa:	The PayPal upgrade is fantastic!
00:44:52	Joey Puente:	Does the paypal upgrade work with the "send to ingram" feature? We disabled our paypal processing because they did not play nice together
00:45:32	Liza Minno:	How can we tell if we have the upgrade or not?
00:45:38	Julie Karaganis:	How will the reporting function change?
00:46:03	Jamie Fiocco:	Has the PayPal upgrade been easy for most stores? We love PayPal but were waiting to see how it went for a few weeks before the upgrade. Thanks (and kudos to the ABA & IC staff for all your hard work)
00:46:41	Elizabeth Jordan:	Jamie - it was very smooth for us and works great.
00:47:30	Amber Brown:	Jamie - it works pretty much the same as when customers use credit cards, so the learning curve was very low
00:48:20	Joey Puente:	Will 2.0 allow Pirate Ship integration? ie: generate shipping labels automatically from 2.0
00:49:52	Adrian Montoya:	Is there an example we can see of a Flatland or Satnta Rosa format website?
00:50:50	Mike Pham:	are you switching to different cloud service vendor?
00:51:31	Bobbi-Lee Smart:	I love the new themes! I just wanted to make sure it was worth the time. I will be reaching out for help soon. Thank you!
00:52:06	Beth La Fleur:	Do we still need to email support to switch to a new theme or are there now instructions that we can follow without contacting support?
00:52:24	Jessica Palacios:	I just converted mine:
00:52:30	Serena Wyckoff:	I think we'll upgrade our theme and announce that we have a new and improved website!
00:52:32	Zach Matelski McLean & Eakin:	McLean and Eakin is on Santa Rosa
00:52:37	Jessica Palacios:	https://www.shoponceuponatime.com
00:52:57	Sarah Pishko/Prince Books:	what's the name of the first store using flatlands with the letters in it?
00:53:15	Jamie Fiocco:	ddgbooks.com  Kenny Brechner
00:53:26	Lynne Phillips - WordsWorth Books:	Like when you enter the text on a page you can view the source code and change fints
00:53:33	Joey Puente:	i'm guessing nathan means access to editing the html of the page directly
00:53:42	Joey Puente:	in the editor
00:54:15	Marija Politics and Prose:	Is putting sidelines and non book items on the site going to be easier and less time consuming?
00:54:19	Pete Mulvihill:	Are Flatland and Santa Rosa both mobile-friendly? We had to hire custom designers to make our previous theme user-friendly on mobile. Mobile is 45% of our traffic but, despite our investment, our conversion rate is about 75% lower on mobile.
00:54:42	Lynne Phillips - WordsWorth Books:	So, will we be able to use customer fonts? That is the reason I use the source code view - so I can change the font.
00:56:48	Lynne Phillips - WordsWorth Books:	*custom fonts
00:56:49	Liza Minno:	yes
00:57:25	Sally McPherson:	How much time is involved in switching our website to Flatland or Santa Rosa?
00:57:31	Joey Puente:	Is there a way to preview Santa Rosa/Flatland on our store sites? There used to be a way to personally set the theme on our user accounts vs changing the whole store over but I don't see that any longer
00:58:48	Jamie Reaves:	We use views extensively to generate custom reports & displays for custom content types. Will we be able to transfer these views and content types over to Drupal 9?
00:59:43	Chris Abouzeid:	Detailed instructions on switching to the new themes would be great. I have tried using the “preview” feature in the past and I just end up with a mess. The configuration and view options don’t carry over automatically. So I’m not sure how to configure a live site with a new theme while still keeping the old theme up and usable for customers.
01:00:44	Geetha Nathan:	Sites using Flatland theme : ddgbooks.com , phoenix books.biz
01:01:43	Geetha Nathan:	Santa Rosa - mcleanandealin.com
01:03:34	Geetha Nathan:	Mcleanandeakin.com (sorry for the typo earlier)
01:04:32	Joey Puente:	Will 2.0 admin be more mobile friendly too?
01:04:48	Joey Puente:	(managing orders/content on a mobile device, etc)
01:06:13	Sarah Pishko/Prince Books:	I had matchbook marketing redesign my website last year. I don't believe it is especially complicated. Should I consult with Gwyn before switching to flatlander?
01:07:08	Helen Seslowsky:	Within the new slideshow galleries can you template the design of text, buttons, items etc for each gallery on different pages?
01:10:06	Chris Abouzeid:	Have to go but thank you Allison, Geetha, Phil and everyone on the IC team for this. Very helpful. Looking forward to making all these changes.
01:10:25	Allison Hill:	Thanks, Chris!
01:12:06	Lynne Phillips - WordsWorth Books:	The catalog feature is great!
01:12:22	Sarah Arnold:	Will catalogs be available to add as child pages?
01:12:25	Lesley Rains:	Love the catalog feature!
01:12:53	Jamie Reaves:	Just a follow up on the reporting question - we need to track sales of store books that are tagged with certain taxonomy terms. Will this capability be built in with Drupal 9? Or will we not be able to track these sales on the new platform?
01:13:05	Sarah Arnold:	thank you!
01:13:32	Lynne Phillips - WordsWorth Books:	Can you control/restrict which warehouses are used to determine availability? i.e. We only want to show books available at TN and IN, and not other Ingram warehouses.
01:13:40	Jamie Fiocco:	can we get a copy of Geetha's deck to share with staff?
01:14:18	Allison Hill:	@jamie, yes! We will share deck and recording
01:14:33	Sam @ Aaron's Books (she/her):	do we need to ask to have the catalogue feature activated?
01:15:52	Elizabeth Jordan:	In the pick lists, it would be super helpful to be able to do a bulk print from that page.
01:16:01	Elizabeth Jordan:	Of invoices, I mean.
01:16:35	Joey Puente:	Stores with multiple locations -- will we be able to have orders sorted/sent to the POS according to which location has a title in stock?
01:16:39	Zack Dubuc - Book Passage:	For bulk order processing can you explicitly how that works?
01:18:25	Lynne Phillips - WordsWorth Books:	Zack, we use bulk order processing to print invoices and to complete orders. It’s no nice to be able to do this for a batch of orders rather than one at a time. Safe so much time!
01:18:47	Zack Dubuc - Book Passage:	Im picturing using it for something like that even tickets or big preorders
01:18:58	Sarah Arnold:	is there a way to override suspicious IP address blocks when processing orders in bulk?
01:21:14	Sarah Pishko/Prince Books:	I have never had a fraudulent order despite all of your warnings.
01:21:51	Sarah Arnold:	We often use bulk processing to mark orders as completed, so we've already interacted with the order and placed special orders/pre-orders/etc, so having a suspicious IP address block is more of a hinderance than a help
01:22:02	Kim Young:	For stores using IndieLite, just want to confirm that the only new features that are coming are those noted on slides under "IndieLite" heading, yes?
01:24:31	Joey Puente:	electronic gift code entered into coupon code field -- any way to detect that ahead of time and correct the user?
01:24:55	Joey Puente:	They just get the invalid coupon code error and call us in a panic lol
01:26:26	Beth La Fleur:	Is there a simple way to prevent CC sales for orders that get picked up in store but not for Ingram-fulfilled orders?
01:27:11	Beth La Fleur:	Staff are sometimes charging twice for orders because CC gets processed on site and then charged again in store...
01:27:17	Joey Puente:	I have a note there saying "NOT Electronic Gift Code" right above the coupon code field and it still happens EVERY time haha
01:27:48	Beth La Fleur:	I may need to talk with someone another time
01:27:51	Jamie Fiocco:	when you put the book on hold mark it PAID
01:28:44	Joey Puente:	Definitely a workflow thing -- but we just turned off pay at store as an option through our website
01:29:00	Timothy Otte:	I've reached out about this, but want to get an update on whether we will be able to add local fees. Our city is requiring a fee for all bags leaving the store, which includes all pick up orders.
01:29:04	Lynne Phillips - WordsWorth Books:	We turned off pay at store as well and force people to pay online.
01:29:12	Suzanna Hermans:	Yeah, get rid of "pay at store" and make all web orders prepaid!
01:29:48	Beth La Fleur:	Thanks for input all
01:30:03	Joey Puente:	Removing pay at store honestly helps a lot, because then you aren't wasting time processing an order someone will never pay for if they decide not to pick it up. Including reminding the customer they have a book waiting for them that's unpaid, etc.
01:30:08	Elizabeth Jordan:	Any chance we could edit the Ship as Available feature to at least add a line that says: Additional shipping charges will apply?
01:30:10	Lynne Phillips - WordsWorth Books:	Beth, I’d be happy to chat with you about our workflow if that would help you. lynne@wordsworthbookstore.com
01:30:29	Sarah Pishko/Prince Books:	yes!
01:31:34	Lynne Phillips - WordsWorth Books:	THANK YOU! THANK YOU for all your hard work these last 18+ months. Yu’ve been rockstars and we SO appreciate all you have done!
01:31:34	Joey Puente:	How about integration between processing a web order and sending it to our pos to generate a special order?
01:31:35	Helen Seslowsky:	Thanks, this was really helpful & informative.
01:31:36	Suzanne DeGaetano:	Thank you this was a great session!!
01:32:14	Amber Brown:	can we also get rid of the little bit next to Paypal payment option where it says "pay without sharing your financial information."
01:32:22	Katrina Bright-Yerges:	Thank you for all of your hard work and always being available to answer questions!
01:32:41	Ryan Quinn (ABA):	Register in advance for this meeting:
https://us02web.zoom.us/meeting/register/tZ0kdOCupz4sEtTfRQRUl2L0wfYlJ0C2lzZj
01:32:47	Suzanna Hermans:	Thank you!
01:32:53	Jamie Fiocco:	thank you!
01:33:05	Keebe Fitch:	Many thanks
01:33:08	Serena Wyckoff:	Thanks for all your work and help!
01:33:09	Sarah Pishko/Prince Books:	very helpful, thank you! but i'm not coming back at 8.
01:33:17	Amber Brown:	It says it on the customer checkout screen
01:33:30	Amber Brown:	Cool, thank you!
01:33:45	Amber Brown:	Y'all are the greatest, thank you so much!
01:33:48	Shauna Westgate:	Thank you!! This was great!
01:33:49	Zach Matelski McLean & Eakin:	Thank you everyone! You are all so awesome. \
01:33:49	Luis Correa:	Thank you so much!
01:33:50	Missy - Katy Budget Books:	Thank you!!!
01:33:56	Ben Parker:	Thank you.
01:33:59	Amanda Hall:	thank you!
01:34:00	Sarah Arnold:	Thank you! Y'all are the best
01:34:08	Sally McPherson:	The IC team is awesome — keep it coming!! Thank youl
01:34:12	Beth La Fleur:	Thank you IC support! You have helped us so many times!
01:34:15	JAMES JENSEN:	Thanks
01:34:44	Kim Young:	Thanks to all for the amazing and continuing work!!!
01:35:31	Jamie Anderson:	agreed- thank you thank you thank you!
01:35:32	Noelle Zenovic:	thank you! : )
01:35:32	Joey Puente:	Thanks so much!