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Allison Hill: Recording this.

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Allison Hill: right away a couple minutes so.

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Allison Hill: Let people come in from the waiting room.

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Allison Hill: hello, I just flash your question.

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Thanks.

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Allison Hill: it's nice to see some of your faces.

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Thanks.

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Allison Hill: Okay, I think the waiting room is here so hi everybody it's good to see everybody Thank you all very much for jumping on a call with us today and.

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Allison Hill: We had scheduled a few of these talks, just to update people on what was going on with indie commerce and.

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Allison Hill: phil and geeta are with me today the indie commerce team, they are the real rock stars of the show i'm here just to kick off and give you a little bit of background.

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Allison Hill: On the steps we took to get to this moment and then they're going to take it from there and we'll get to questions and conversation as well.

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Allison Hill: You know I started a year and a half ago I knew that e commerce was going to be a priority going forward for aba and I was.

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Allison Hill: Looking forward to kind of digging into it and obviously I had no idea what we were all about to experience so very quickly we realized how critical in e commerce and any light was to all of the stores.

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Allison Hill: You know, we went from many of the stores doing less than 1% of your sales online to some of you doing 100%.

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Allison Hill: So if you're doing in the 80s and 90s percentage, but overall and E commerce suddenly overnight became enterprise level platform, so we focused on two things that first year one was keeping the machine moving and running for everyone, which.

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Nathan Montoya: Hopefully, will fill.

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Allison Hill: yeah.

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Nathan Montoya: So.

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Nathan Montoya: A question.

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Allison Hill: hi Nathan.

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Allison Hill: Okay we're gonna we're going to come back.

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Allison Hill: To that so.

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Allison Hill: We focus on keeping the machine running and then, at the same time we started moving into a research and discovery period to try to plan for the future.

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Allison Hill: We wanted to simultaneously be moving the platform forward and recognizing that no matter what happened.

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Allison Hill: The game had changed and we wanted to be ready for the future game.

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Allison Hill: So many of you saw some of the improvements Gita and her development team did amazing job doing so much coding during that first year.

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Allison Hill: Adding improvements pushing things out to all of you trying to help make the current platform as robust as possible and at the same time.

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Allison Hill: We started meeting with India commerce Task Force serving users serving your customers meeting with a couple dozen ecommerce experts to get insight into the platform as a whole, and whether we could.

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Allison Hill: realize the potential that we all saw so we didn't know if that would mean starting over or if it would mean continuing.

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Allison Hill: Improvements what we were doing we just kind of started with a blank slate to look at everything.

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Allison Hill: And the conclusion from all of that research and discovery was that we had everything we needed as a foundation.

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Allison Hill: And there was lots of potential to grow and we had the resources to make that possible, we had tremendous support navy board.

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Allison Hill: In terms of investing in the platform, right now, and we have officially started the upgrade over the last several months.

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Allison Hill: we're still adding improvements, every day, even going into this last stretch before the holidays trying to make you all as efficient as effective as possible for this critical time, but in the background, there are.

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Allison Hill: About 15 developers working on the longer term upgrade which each and phil are going to tell you a little bit more about.

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Allison Hill: And that we are very, very excited about we feel like it's going to just move everybody forward in a really significant way and feel like.

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Allison Hill: You have everything you've had a long, but an improved version, a more user friendly version from your perspective, but also more modern.

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Allison Hill: Modern version from your customers perspective, which was really important to us just a little bit about how we got here i'm going to hand off to fill and let him fill you in on a little bit of what he's seeing right now, too.

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Phillip Davies: Thanks awesome all right, let me share my screen here.

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Phillip Davies: Okay, can everybody see the screen hope.

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Phillip Davies: Okay, so.

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Phillip Davies: This is a chart from Google analytics i'm going to kind of give you look over what happened last year, and where we are now.

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Phillip Davies: and

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Phillip Davies: kind of give you a look into possibly what's gonna be happening over the holiday shopping season.

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Phillip Davies: So the orange graph on here, if you look down here, it says pre covert traffic levels down here, is where we were pre coven.

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Phillip Davies: up here during the anti racism racism protests that took place in June on June 2 around June 2.

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Phillip Davies: This is a this represents this week represents over a million people visiting the end commerce websites so we're way down here, these are probably much, much 250,000 I think a week or 300,000 a week.

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Phillip Davies: And the blue line represents this year, you can see.

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Phillip Davies: Blue lights been tracking pretty closely to the coven.

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Phillip Davies: traffic levels were actually exceeding in some cases, traffic that we were experiencing last year.

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Phillip Davies: it's pretty phenomenal so we jumped 77% in traffic coming to the system.

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Phillip Davies: And a lot of people are new people to the Internet period they've never purchased online before they never knew, you had a website before they were forced into a situation where they had to.

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Phillip Davies: They wanted to buy books, they wanted to support you, so they came online and they're staying online.

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Phillip Davies: they're not necessarily purchasing like we saw during the coven but they're still at purchasing it much, much higher levels of me, and they were previously, so you have this way down here you have where we are now and then we were have.

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Phillip Davies: This the the cyber Monday the Christmas shopping season that's that's coming very quickly so we're we're actually above where we were last year at this time and we'll see what happens as we, as we go into the holiday shopping season.

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Phillip Davies: next one.

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Allison Hill: Well, while you're transitioning on that you know we love, seeing that slide because it it kind of tells the story of.

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Allison Hill: You know why we think this investment in e commerce is so critical right now I mean obviously when things first hit we thought you all would see a trajectory that pete and then we started to come down.

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Allison Hill: But, as you can see it kind of plateaued and it's kind of stayed there with some bumps whenever there's been new information about.

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Allison Hill: variants of the virus, where you see more people shift to online, and this is also a good reminder as you're looking at the orange dots from last year.

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Allison Hill: Of when you can potentially anticipate your peak this holiday season when you'll need the most support in terms of your E commerce fulfillment so that's good information as well.

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Phillip Davies: Alright, let me see if I can fix this.

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Phillip Davies: Now here we go.

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Phillip Davies: Alright, so next screen is.

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Phillip Davies: This is the E commerce conversion rate, this was this is the part that's so we have the traffic was was pretty level last year and this year, but how people felt about purchasing online has changed radically so you'll see down.

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Phillip Davies: Here last year around March 12 is where everything went crazy and then we had these massive peaks we were up in the about 7%.

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Phillip Davies: conversion rate so that's the percentage of people who visit your website to actually complete a purchase and then it slowly started going back down and then.

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Phillip Davies: on Cyber Monday we hit 8.55% of all customers are coming into a website and E commerce end like website on average we're completing a purchase and that's just unheard of.

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Phillip Davies: that's that's completely ridiculous we've never seen anything like that I worked for other websites i've never seen anything like that, before.

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Phillip Davies: It was it was phenomenal.

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Phillip Davies: So where we are now is here October 5 we're at about 2.81% and where we were last year.

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Phillip Davies: i'm sorry at the beginning of last year and pre coven was about 1.332 1.27% somewhere in there, so we've had a big jump.

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Phillip Davies: In what's going on in we're still like double of where we were pre coven which is, which is pretty amazing.

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Phillip Davies: So with all this information that was coming in and all these requests are coming in, simultaneous while all this stuff is going on last year when we hit these peaks we were getting a lot of inquiries from stores asking about.

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Phillip Davies: New features and services they needed to keep their stores operation with all this additional traffic was coming through so.

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Phillip Davies: This is all coming in, as we're also thinking about indie commerce 2.0 so we're in this perfect scenario where we're forced into a situation.

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Phillip Davies: Where we now have to develop geeks tms to develop these brand new features and services, and then we also have a third party.

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Phillip Davies: who's on our system right now monitoring all this stuff and looking at the best things to pick where to go and we're not to go and it's it's just it's like a petri dish it's everything is happening simultaneously we've got giza putting out new code.

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Phillip Davies: To keep all the ecommerce sites running an operational and then we've got this 3D party provider looking at what she's doing and saying that's working maybe that's not working as much and putting all of this in our discovery report.

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Phillip Davies: It was just it was amazing to see what's happening so earlier this year.

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Phillip Davies: Actually, actually, a few months back now, we had the discovery port that was brought to us.

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Phillip Davies: And we started implementing a lot of these these changes on the new platform simultaneously Keith, it has to keep the original drupal seven platform operational and we're pushing out still do code at this phenomenal rate, while.

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Phillip Davies: Also, pushing out new themes that are going to be somewhat similar to where the direction that we're going in so we we produced two brand new themes to templates that are being used now by a number of stores for the Christmas holiday shopping season.

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Phillip Davies: So it's been it's been amazing to see what's been happening I can't tell you how much work has gone in from the team.

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Phillip Davies: During this whole process it's been absolutely phenomenal to be a part of the whole the whole project, we see a lot of here.

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Phillip Davies: So that's we are so far, so a lot of the new features that we're pushing out.

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Phillip Davies: And allison mentioned this before was.

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Phillip Davies: make it easier for customers to come through and shop the shopping cart for years has had a lot of.

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Phillip Davies: bumps and make difficulties for processing orders and we try to address that for the first time we actually did a.

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Phillip Davies: survey of customers who had completed checkouts on the system and we got some really good feedback from that all that stuff was.

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Phillip Davies: was handed over to the our third party server service provider who's who's been working on a project so we're just going to be quite a few changes in the end the way that's taking place.

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Phillip Davies: So the shopping cart is going to be pretty much brand new.

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Phillip Davies: there'll be additional payment options so you're going to see apple pay on there you're going to see probably the new version that Keith is just pushed out of PayPal will be on there as well, you also have the.

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Phillip Davies: credit card you'll still be doing your own credit card processing on the system as well.

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Phillip Davies: We also going to be optimizing every single website for they're all gonna be search engine optimized so we're hoping to see a lot more organic higher results for e commerce related sites from the way they're going to be structured and that's something entirely new.

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Phillip Davies: you're still going to have your ability to do your own seo within your system but there's going to be stuff is already built into the system as well, to be able to make it appear higher in search results drive more traffic.

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Phillip Davies: New event calendar they've been working on this now for almost a month it's it's going to be, I think, very impressive it's completed.

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Phillip Davies: i'm pretty happy with way that's been progressing.

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Phillip Davies: let's see.

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Phillip Davies: POs integration, this is a huge one so with this added traffic that's been coming through the additional orders that being processed.

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Phillip Davies: Making that integration with your POs system has become a huge priority for us we're working with with Sir closely right now with several.

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Phillip Davies: POs vendors who've shown a great deal of interest in in working with us, if your POs vendor that you're currently working with.

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Phillip Davies: is not working with our system, please call them, please tell me you're interested in working with us and we will do whatever we can to make that happen, we want that integration to take place it's a very, very important part of what we're doing right now.

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Phillip Davies: and

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Phillip Davies: Can I jump in on that sure.

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Allison Hill: This is our public service announcement.

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Allison Hill: Help us help you.

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So.

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Allison Hill: POs integration with a new commerce means there's a conversation between your POs system and E commerce, so it makes a completing a sale through both easy for you.

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Allison Hill: So that conversation requires talking both directions and done her team did the work so that indie commerce communicates with your POs system we needed to communicate back now.

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Allison Hill: So that's what we've gone out to the POs vendors with if you use I merchant please thank them, they have stepped forward, and then a lot of work and and.

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Allison Hill: I think, done a great job coordinating with our team to move that forward on your behalf, if you have a different POs vendor as feel sad if you can reach out to them and feel free to CCS or let us know you did, but we are trying to encourage everyone to.

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Allison Hill: take that step forward with us to invest in your stores, in that way, because we think it will make.

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Allison Hill: One of the biggest differences that we can make for you all right now in terms of just a more efficient processing system, and we know that's a big big obstacle in your workflow so whenever you can do to help us help you we appreciate it.

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Allison Hill: Though did you want to say a little bit about the difference between seven and nine in terms of usability.

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Phillip Davies: we're just it's an entirely different platform so it's going to look much, much different.

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Phillip Davies: We have new themes and templates that we're really pushing out and they're all based on the research that was done by labatt when they came in and started researching all the sites what was working what wasn't working so that's what they're based on.

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Phillip Davies: So those can be tweaked a little bit, but we're hoping that you're going to get them out of the box and they're gonna be able to do everything you want them to do and they're going to be much easier to do to work with and implement.

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Phillip Davies: That was a really, really big deal because a lot of stores came to us and said, this is really cumbersome to do it on on drupal so we're trying to make it not drupal we're trying to make it very intuitive and very easy to use and on that note i'm gonna.

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Phillip Davies: Wait.

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Phillip Davies: To keep it here.

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Allison Hill: say before before we have a couple of questions in the chat and I just want to add to that it's it's a very different user that might say user, I mean you all as users very different user experience for those of you who may have felt like you needed more.

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Allison Hill: tech savvy or more development skills to maneuver understand what you were doing on drupal this will be a very different experience in terms of content, creation and dragging things and dropping things and it's just a much more flexible.

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Allison Hill: platform in that sense, so get to before we segue to you some people had some questions about what we were just talking about, so I think the first one is about.

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Allison Hill: Training on the new features oh wait i'm sorry, so are so you had a question does the conversion rate account for people who start two or more orders before they finally complete one.

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Phillip Davies: It only includes the completed completed transactions so when they get to the Thank you page that's going to count as a conversion.

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Allison Hill: Okay, and then will there be trainings on these new features yeah.

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Geetha Nathan: Yes, absolutely i'm planning for a few webinars in the next couple of weeks we're just finishing up some of the projects that we have.

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Geetha Nathan: been working on, so the next couple of weeks, we will have some webinars and those will be recorded, we understand that it's a busy season for everyone, you may not be able to attend the webinar.

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Geetha Nathan: But we will provide the recordings.

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Allison Hill: And, just to be clear, I mean some of the upgrade we're talking about that's happening behind the scenes is not going to be happening during busy season, it will be happening in the New Year.

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Allison Hill: And at that point, there will be a wave of education and training that will support you during those changes and we're really looking at ways to.

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Allison Hill: ways to offer training that will be as efficient as possible for you, maybe.

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Allison Hill: An hour long webinar it doesn't work, for you are there other ways we can deliver that education.

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Allison Hill: And E commerce has its own website that we are beginning to work on, to try to move help documents to their their more easily searchable things like that so that's definitely top of mine as well.

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Allison Hill: Good to before you start there's a few few last questions do you have a current list of POs systems that are collaborating.

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Geetha Nathan: Different viewers vendors are at different stages.

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Geetha Nathan: Most of the POs should be able to export the order information from your website into the POs system so that is in place for.

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Geetha Nathan: I would be we worked with bazell backlog anthology definitely they have that and what stock recently what struck added that feature to we have two stores currently using it on what stuff with even also.

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Geetha Nathan: They have a slightly advanced integration because there I think they can also automate it.

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Geetha Nathan: Like you don't even have to touch the orders and it for the others, you have to export it and then import it into the POs.

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Geetha Nathan: ID you can automate it like you can tell the system okay cool all the orders every hour, and so it just pulls all the orders from your website into your point of sale system and with I margin.

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Geetha Nathan: They just they we just finished our latest upgrade with, I imagine, when I mentioned, we are able to talk both ways with I imagined.

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Geetha Nathan: So, if an order is placed on your site, the information can be synced with your POs.

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Geetha Nathan: And once you process the order on the POs that information is conveyed back to your ecommerce site, which means you don't have to go back to your ecommerce site to complete the order.

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Geetha Nathan: And we currently have two stores that have showed interest in this, and we understand that going into the holiday season, no one wants to try anything new, but we.

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Geetha Nathan: strongly encourage anyone that I merchant please reach out to.

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Geetha Nathan: I imagine hulu at our merchant and we can get this setup we can be have tools in place where you can first try it for a few orders and if you're happy, then you can start doing it for more orders So that is where we are with the various pures vendors.

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Allison Hill: yeah so for Sarah you restaurant where slack and Joanna about blogs so again you have communication one way, but you'll want to lobby for the communication, the other way so that it completes integration Steve asked how much can you tweak the themes.

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Geetha Nathan: Before we go into the lesson I just have two more updates.

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Geetha Nathan: or POs integration, so one is it's not it's not the order integration, but with a bit and what stuff which has completed.

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Geetha Nathan: The integration for gift cards so if you have a bit or what stock and if you are using their gift card Program.

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Geetha Nathan: You can now integrate your ecommerce site so customers if they purchase your gift card, they can go back to your website and use it for payment.

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Geetha Nathan: So that is possible and with a bird and what struck, you can also purchase digital gift cards so you can use it for physical and for digital gift cards and with I imagine we just started working on the gift card integration, and that should be ready in about a week or 10 days.

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Allison Hill: very exciting thanks good time, but you remember to mention that.

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Allison Hill: How much can you treat the themes I.

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Geetha Nathan: Think so Steve I believe this question is for the D nine platform.

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Geetha Nathan: If it is for the D nine platform, there would be very minimal tweaking to the thing, the idea is we, what we have heard from stores a lot is all these different options.

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Geetha Nathan: really hard for them to follow, so they want things out of the box, they want us to take care of most of the settings most of the configurations, so we do the research and we come up with a theme that is.

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Geetha Nathan: That is the latest it is follows all the compliance guidelines, and so there would be minimal need for stores, to change the theme, we will give you options to change color palettes.

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Geetha Nathan: So that will still be there.

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Geetha Nathan: You can choose your colors but the general template would be what we said there would be very little that stores can do to tweak the themes on the platform.

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Geetha Nathan: I should say in e commerce 2.0.

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Allison Hill: And the two new themes that were recently rolled out do you want to speak to that.

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Allison Hill: as well.

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Geetha Nathan: So on the D seven platform we rolled out to new teams, you may have heard about this in the communication that's called flatland and Santa Rosa again we hired someone a designer to come up with a theme.

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Geetha Nathan: And we did consider everything it is responsive mobile friendly the color palettes and the fonts the contrast everything is a da compliant.

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Geetha Nathan: It has a where it's a built in slideshow and there are like icons that you can use for navigation, which makes it so much easier, we have a few stores that have already using it and they liked it and.

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Geetha Nathan: If you want to switch if you're looking for a new team or new look for the holidays, then this would be a good time reach out to us team.

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Geetha Nathan: Someone will help you with the switching process you don't have to worry about what effort is going to take for you to switch the theme will be have someone ready to help you with the process.

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Allison Hill: Perfect serena were jumping up and down with you.

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Allison Hill: Lillian are you going to be able to access the html at all.

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Geetha Nathan: If it is for dina if it's for the indie commerce 2.0 and.

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Geetha Nathan: We hope that you won't have a need to access the html that's the plan.

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Allison Hill: that's the plan Terry hi Terry terry's asking about how much of the supplies to indy light.

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Geetha Nathan: that's a very good question, because when we move to indie commerce 2.0 I know we're talking about it, I think, E commerce.

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Geetha Nathan: But what is happening is in the new platform they won't be an indie right.

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Geetha Nathan: Everyone will be on the same platform, we are going to put them into different tiers so there's a tier one which would be like the current indy lights stores will automatically fall into tier one.

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Geetha Nathan: And as you opt in for more advanced features, then you go to tier two so that would be like our basic indie commerce stores.

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Geetha Nathan: And then, when we get those done then we'll have another tier which would be like stores that have very advanced features.

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Geetha Nathan: So they won't be like an led light or an e commerce so when we talk about e commerce 2.0 it is for both indy lights shows and for any commerce tools.

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Geetha Nathan: And one of the advantage, there is let's say now, we have some indy lights those that want to move to any commerce right now, the process is very cumbersome, you have to create a new indie commerce site.

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Geetha Nathan: The content doesn't get ported over you have to redo everything with the new platform if you're an indie like like a click of a button, you will be able to upgrade everything to indy commerce because it's all in the same platform it's just different tiers.

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Allison Hill: Great thanks to Kathy astronaut timing.

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Geetha Nathan: dependent on.

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Allison Hill: That.

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Geetha Nathan: So we don't have anything.

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Allison Hill: we're not we're not filling out the timing, yet, so the way we think about this as at the upgrade is already underway, and it has been underway.

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Allison Hill: Both in terms of us just continuing to improve the improve the current platform and also developing a new platform.

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Allison Hill: As far as the new platform, we are in phase two the vendor right now, they i'm happy to say they're moving faster than expected, which is good, we hope that that pace continues.

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Allison Hill: We knew we wouldn't be able to you know migrate stores during the holiday season so they're going to just keep working in the background.

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Allison Hill: And at this point you'll start hearing updates as soon as the holiday season ends about how this is going to roll out is that fair to say ah unfilled you want to add anything.

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Allison Hill: Okay, I got a nice.

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Allison Hill: blend will this conversion be seamless to us, or will we be working together to convert our site to the new version.

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Geetha Nathan: of it, I wouldn't say that it will be seamless because we are moving from one platform to another.

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Geetha Nathan: So there is it that is going to be there will be, I will say, like a very short downtime when your site has to be down so we move to the other platform, but beyond that anything that needs to be done to get you from this platform to that one, we will be working, but the stores.

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Allison Hill: Okay, and Jen obviously knows what they're talking about or she's talking about will a new interface and platform preserve third party javascript like for time tracking metadata and subscription forms.

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Geetha Nathan: um it will we don't have the details, yet, but.

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Geetha Nathan: We will provide those things, yes, I feel, those are very essential for any E commerce right, so we would be adding those yeah.

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Allison Hill: Okay, Chris you made me laugh, that is correct delegate to have not slept in 18 months we will be writing a book how to how to survive an e commerce explosion.

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Allison Hill: yeah, thank you for the thank yous I get involved really are rock stars and their entire team has been pretty amazing through this whole stretch, so we appreciate that support very much.

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Allison Hill: Okay, are we going to have more security features from PayPal and apple pay, or are they say for to us and we'll have less frog orders come through.

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Allison Hill: that's a big one, and I mean it's no surprise you know, the way it was explained to me.

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Allison Hill: By someone in security was that when covert hit it didn't just shut down.

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Allison Hill: The things that we know it shut down, but it also shut down on criminal activity that was happening in the physical world and that activity moved online, which causes huge increase in fraud at the same time that the volume increased so i'm sure many of you have felt that impact.

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Allison Hill: bill, do you want to speak a little bit to this.

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Phillip Davies: yeah so PayPal apple pay have security systems that are.

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Phillip Davies: Really tightly integrated into their system if you've ever used PayPal before and had to go back and say, this is not my order they take care of it very, very quickly.

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Phillip Davies: I have not used apple pay but I ended, my understanding is that they have similar security protocols in place as well.

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Phillip Davies: So yeah they're they're pretty robust they've been out on the Internet for a while and and the thing about PayPal and the apple pay Pal in particular.

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Phillip Davies: Is that it's very well known by consumers, they they actually will go to a website that they've never gone to before they see the PayPal logo, they will click through because they know their transactions, going to be guaranteed by PayPal.

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Phillip Davies: So a lot of times, in fact, this is another reason why the upgrade that Keith has just completed for PayPal if you have not done that.

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Phillip Davies: I would highly recommend hooking up PayPal to your your website, because you can we hear these stories about.

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Phillip Davies: PayPal increasing online sales just because those customers are coming in, for first time and there's a lot of them out there now 7 million people came on and started purchasing online, for the first time last year, which is just incredible to me so there's a lot of them out there.

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Geetha Nathan: yeah and this new upgrade if you have not seen it already if you're not heard, we have.

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Geetha Nathan: In the commerce team Member reaching out to schools that already have people on their end ecommerce site, but have not upgraded to remind you that the upgrade is.

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Geetha Nathan: Definitely like we're kind of encouraging that stores with do it it's going to make it so much easier, the main difference being with the new upgraded.

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Geetha Nathan: feature with PayPal the processing of orders would be similar to have your process credit card orders.

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Geetha Nathan: Currently, you may be logging into PayPal to charge your card or to issue refunds now you don't have to do that, you can handle everything on your end commerce site itself so that is going to save you a lot of time.

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Geetha Nathan: So we highly encourage if you're already using PayPal please switch to this upgrade.

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Geetha Nathan: There is a little bit of work to do on your end, you have to log into your PayPal account, and you have to generate some couple of client keys and secret keys.

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Geetha Nathan: that's it once that's done, we will have we will switch you to the new PayPal upgraded module and you will be set to do that I.

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Allison Hill: Think The other thing to note here is, I think that concerned about fraud is a really good one and.

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Allison Hill: And for some of you, this will be the first holiday season that you're processing your own credit cards on your E commerce platform.

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Allison Hill: So it's a great time right now to retrain your staff on things to look for how to screen for fraudulent orders there's good tips on the new commerce help docs that can talk you through some of that and then filling you to do we want to mention the vendor as well.

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Allison Hill: No fraud yeah.

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Phillip Davies: So.

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Phillip Davies: we're integrated with a company called no fraud, I think, is it what's close the store this using it now.

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Geetha Nathan: Romans is using edge book so by the about us.

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Phillip Davies: And they've been happy with results so.

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Phillip Davies: You should run the numbers, though, on on your fraud, if your fraud is not at the level that they know fraud truck charges per transaction.

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Phillip Davies: So you take their numbers that they give you a plug them in on your fraudulent transactions and just see which is going to cost you more or less but yeah we can we can make that integration.

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Allison Hill: yeah training staff is probably the best first step, since.

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Allison Hill: it's a little cheaper option.

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Allison Hill: Chris good to hear that a bit and E commerce integration is saving hundreds of hours of work.

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Allison Hill: We think that when it starts talking about directions it'll be even more effective, but that's great to hear, thank you.

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Allison Hill: Suzanne asked to repeat the POs Suzanne we're going to wait, we will get back to that i'm going to move through a few other questions first if that's Okay, and then in case we run out of time we'll be able to still follow up with you.

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Allison Hill: joey if i'm understanding right the indie commerce two point O platform is not going to be drupal seven or nine but a totally new cms No, it is drupal nine, in fact, but we are thinking of it as.

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Allison Hill: A just a new platform all around that we think in the past, some of the frustrations may have been conflated with drupal seven or drupal period.

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Allison Hill: And drupal is so different experiences so different that we're thinking of it as a new platform filling gates I do you want to add anything to that.

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So.

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Phillip Davies: drupal was designed for developers originally and what we tried to do is.

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Phillip Davies: minimize that aspect of it as much as possible and make it consumer friendly and that's what we're done with the nine platform is the whole intention is to take it that way, so that it's going to be much more intuitive than having to learn drupal.

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Phillip Davies: that's the direction we tried to go here.

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Allison Hill: Nathan, how to follow up doubling up on lillian's question will we be able to access and alter the source code.

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Geetha Nathan: On the new platform now Nathan there shouldn't be a reason for you to access these are scored.

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Oh.

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Allison Hill: Okay Suzanne I just saw your follow up i'm.

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Allison Hill: Stephen will we no longer be able to access the site ourselves via ftp.

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Geetha Nathan: So that is something that we are still considering that would be like, as I mentioned, like we have different tiers and we understand that there are some schools that may need that extra level.

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Geetha Nathan: of access to the site and those stores would fall under the tier three, where we will be, we will look into providing access to ftp like how you doing right now.

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Allison Hill: Bobby we do they have built and drop downs.

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Geetha Nathan: This would be i'm thinking this is for the drop the indie commerce two point O platform.

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Geetha Nathan: We we are looking into everything that students have been using now and we just want to confirm that you won't be losing anything that you already have on the current platform it's just going to get a lot better.

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Geetha Nathan: i'm not sure if that answers the question if there will be drop down menu or drop down menus yes post.

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Allison Hill: Okay, well, the old platform still be supported, or is the plan to transition everybody to 2.0.

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Geetha Nathan: At some point we will be retiring the old platform We just have to see how long it takes for us to get everyone onto the new platform, but we will be supporting the old platform until everyone is offered to the new platform.

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Allison Hill: Just to add to that drupal seven is being sunset it so you know, there is a reason for us to move in that direction.

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Allison Hill: Stephen hello, our content be transferred to the new system, especially for custom content types.

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Geetha Nathan: That would be similar to what we did from when we did our drupal six to seven update upgrade, so we will have it anytime.

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Geetha Nathan: There is a migration on an upgrade from one to the other, the developers, who are helping us they love it, they will come up with the migration process.

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Geetha Nathan: So for every side that goes from this platform to the other, the migration process will take care of all the content from this platform to the other one so when you get your site on the new platform we don't have all the content that you had on your current platform.

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Allison Hill: Bobby leaves asking if it'd be worth the time to convert the website to flatland or Santa Rosa the new themes, or should I just keep my current setup until the new platform rolls out.

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Geetha Nathan: We would recommend that you move to flatland of Santa Rosa those two teams are so much better than the other things, and those are created by us, it is custom, please take a look at some of the sample size, you have, and you can see what the big difference is.

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Geetha Nathan: Also, like the book product page we have redesigned that whole template it looks so much neater on the.

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Geetha Nathan: Two new themes so definitely please don't wait for the migration, if you are thinking of changing a team, if you should do it now.

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Geetha Nathan: and also the theme that we are finding like this is just it's a coincidence, we had two designers one was developing a theme we hired her to do the theme for the drupal seven platform.

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Geetha Nathan: And we had another designer who was developing a theme for the drupal nine or the indie commerce two point O platform and when they submitted their suggestions and they're.

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Geetha Nathan: Both teams looked a lot alike, like they had almost similar elements on both So if you if you're using flatland or Santa Rosa more likely that your drupal line or the indie commerce site would have a lot of elements that you have on flatland or central so.

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Allison Hill: He want to mention a couple of stores, who are using those.

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Geetha Nathan: um yes, we have.

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Geetha Nathan: flatland is dd g.com can use as flatland and also, I think phoenix docs.

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Geetha Nathan: fishy also, I think that also moved to flatland for Santa Rosa.

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Geetha Nathan: We have one new store that we switch to Santa Rosa it's called fox tail.

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Geetha Nathan: it's a relatively new store and anyone who signs up for any commerce now a new store the times that we are automatically putting them under flatland or Santa Rosa because those two things are much better than all the other things.

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Allison Hill: Okay hello, and thank you for the Standing ovation now, and thank you for the applause Nathan okay so clarification from Nathan, when creating content, say, a page, will we be able to work with a source code.

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Geetha Nathan: i'm Nathan, I think we will I will need a little.

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Geetha Nathan: More clarification on what you mean by.

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Geetha Nathan: The source code, what is it that you use now that you would want to use on e commerce two point o

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Nathan Montoya: Do you want an answer now.

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Geetha Nathan: yeah sure yeah.

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Nathan Montoya: Okay, when.

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Nathan Montoya: In drupal seven you can switch from the wizard week when when content into a new page to the source and you can alter html or CSS whatever you're working with there and then back to the wizard awake do well that's still possible.

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Geetha Nathan: um I think we will the platform will take care of some of those needs for you, the reason is, we when stores do that sometimes when they add the html if they are not familiar with it, that can.

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Geetha Nathan: affect the layout of the page.

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Geetha Nathan: And so we want to reduce that and also something else that I thought it will come up later is the Ada compliance with the html that is used does not comply with the Ada compliance guidelines, then that can also cause some issues.

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Geetha Nathan: So as much as possible the editor is going to give you all the options, instead of switching into source code, you should have more options available from the editor itself.

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Allison Hill: Okay okay.

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Allison Hill: Chris asked how much will we be able to create adjust views or whatever database query system is used in the new platform.

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Geetha Nathan: They won't be.

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Geetha Nathan: The way you create views, now that will change you at least for the tier one oh, thank you, I know many stones are like it.

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Geetha Nathan: Views has been a challenge for a lot of students, so we are going to make sure that that is all part of the Platform itself, so there should be no reason for stores, to create views, everything will be built into the system itself.

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Geetha Nathan: And if we are launching a new feature that requires a view it will just be built into the system, so when you opt in for that feature the view is already created for you so that's the approach we want to take.

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Geetha Nathan: But if again, this is something that we are keeping open if we do find many stores that need that extra level of access, then we may consider those skills in the tier three and then give them that extra access to doing those additional features yeah.

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Allison Hill: Okay.

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Allison Hill: And Sally looks like we got two years and Bobby least question JESSICA thanks for the testimonials for the PayPal upgrade i'm glad to hear that that is going well, I lean will the new platform support PayPal express.

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Geetha Nathan: That, that is, the plan is.

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Allison Hill: That right.

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Geetha Nathan: Okay didn't look into paper express for the current platform, but the people express changes the checkout process a lot, and we did not get into that especially at this time of the year to change it to mess, with the checkout process will be opted out of the express for now.

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Allison Hill: Okay looks like we're getting more testimonials on the PayPal update upgrade so amber and Louise Thank you join us the PayPal upgrade work with the send to ingram feature we disabled our PayPal processing because they did not play nice together.

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Geetha Nathan: Is do you eat to us because it's going to be behave the same way as credit card orders so that's one of the advantages of with the PayPal upgrade it will behave the same so you will have your Center in green button for PayPal audio still.

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Allison Hill: Lives i'm guessing you're asking about the PayPal upgrade, how can we tell if we have the upgrade or not, is that is PayPal.

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Allison Hill: i'm gonna.

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Liza Minno: yeah that's what I was asking okay.

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Geetha Nathan: um if you go to the PayPal configuration page on your website, all the way at the bottom, if you see a form for.

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Geetha Nathan: API keys, then you have upgraded if you don't see that then it's not upgraded.

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Geetha Nathan: But if you just just let us know we can quickly check it for you.

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Liza Minno: Thank you.

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Allison Hill: Julie asked how the reporting function will change.

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Geetha Nathan: Julie, is that, for the indy commerce 2.0 or for PayPal.

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Geetha Nathan: In the commerce 2.0 I think we will we will retain a lot of the reporting that you get right now from the website.

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yeah.

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Allison Hill: Jamie high.

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Allison Hill: As the PayPal upgrade but easy for most stores, we love PayPal but we're waiting to see how it went for a few weeks before the upgrade and then, thank you for your nice comments it looks like Elizabeth answered you right away to say went smoothly.

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Allison Hill: geeta have you heard any other feedback as well, for people but.

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Geetha Nathan: It has gone well for anyone who upgraded the upgrade takes i'm not on your end, you have to get those two keys i'm guessing that you log into your account and get those two once we put it in in like 10 minutes you are in the new upgraded paper.

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Geetha Nathan: it's just that maybe the staff need to be trained on how to process the artists and we are trying to put together, like a short webinar on how to process PayPal orders, the way they process orders would be slightly different it's for the better, but still slightly different.

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Allison Hill: looks like amber saying it was a pretty low learning curve for.

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Allison Hill: staff so that's good or for customers.

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Allison Hill: So that's good joey will two point O allow pirate ship integration I generate shipping labels automatically from to point out.

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Allison Hill: Yes, yes.

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Allison Hill: Maybe feature phil adrian's asking about flatland or Santa Rosa format website examples, maybe just put in the chat the names of those stores, so people can look at what's up right now.

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Allison Hill: mike's asking for switching to a different cloud service vendor.

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Phillip Davies: Yes.

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Allison Hill: Talk about that a little bit.

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Phillip Davies: or yeah yeah.

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Allison Hill: Oh yeah.

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Phillip Davies: yeah.

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Allison Hill: Right like.

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Phillip Davies: yeah we were not really pleased with the current folks that we have where we want to get out of there as quickly as we possibly can.

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Phillip Davies: So the new system is pretty much going to have a dedicated system for every website, which is quite different from our current architecture is it specifically designed for drupal.

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Phillip Davies: And it's going to have 24 seven support on the back end as well, so.

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Phillip Davies: we'll see how that that goes but there's a lot of very large sites are us using the platform.

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Phillip Davies: So it should be, I think we're pretty pleased with it.

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Allison Hill: yeah following that line of thinking you know, one of the things that we anticipate from this upgrade is improving the speed of your sites.

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Allison Hill: Yes, so thanks Mike Bobby Lee yes reach out that's great beth is asking whether they need to reach out to do the themes, or can I do it on their own.

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Geetha Nathan: They should reach out because the thing requires a couple of extra modules that need to be enabled so please reach out to our team, so we will make sure that you have all the necessary modules to work with a team.

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Allison Hill: Okay.

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Allison Hill: JESSICA just converted that's great serena.

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Allison Hill: Yes, serena I think that's a great idea we've seen some stores do that already where they've upgraded the theme and then they've announced check out our new, improved website it's a great kind of burst of energy going into the holiday season.

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Allison Hill: And you should see you know it should actually influenced your conversion rate, so what we anticipate.

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Allison Hill: we're playing a naked as on Santa Rosa good to know, thank you for that.

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Allison Hill: JESSICA pet shop once upon a time in the site Sarah what's the name of the first store using flatlands with the letters in it, it was or.

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BG.

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Geetha Nathan: I just put it in the Chair.

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Allison Hill: There you go.

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Allison Hill: yeah Thank you Jamie yeah Jamie did.

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Allison Hill: Len i've been saying, like when you enter the text on a page, you can view the source code and change farts.

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Lynne Phillips - WordsWorth Books: yeah i'm sorry that was going back to the original question about modifying the source code do not use it for I use it for is we have custom fonts that we've uploaded to the.

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Lynne Phillips - WordsWorth Books: Face your face bombs.

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Lynne Phillips - WordsWorth Books: And the only reason I use that is to go in and change the font.

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Lynne Phillips - WordsWorth Books: that something will still be able to do.

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Geetha Nathan: You should have the option to select from a list of funds, again, the thing what we're doing is.

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Geetha Nathan: Especially with the appearance of the site like colors and contrast, and once we are only a loving the ones that are at compliant.

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Geetha Nathan: Because of the issues that we have faced is like people stores have added like phones are colors not realizing that they are not a da compliant because it hasn't been an issue before but recently we have many stores facing problems with at noncompliance.

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Geetha Nathan: So we the system will automatically give you the options to choose from select list of fonts.

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Lynne Phillips - WordsWorth Books: Okay, thanks.

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Allison Hill: i'm joey was clarifying nathan's earlier comment, I think we got clarity around this right, people are nodding okay is putting sidelines and non book items on the site, going to be easier and less time consuming.

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Geetha Nathan: At this time I don't have an answer for that, because we just need to see where we have we are going to implement that.

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Allison Hill: But we would what I would say about that this was a big part of early days discovery and research.

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Allison Hill: And what we found was that it's pretty universal on other platforms that that is time consuming and.

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Allison Hill: Not as easy as you would like it to be to add those kinds of individual items to your site.

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Allison Hill: We have been looking at different ways we've even talked about, is there a future where we could create a database of images or something at least you would have all of that setup.

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Allison Hill: So it's definitely been part of the conversation long term I am definitely a big believer in the growth of non book at stores and we want to find ways to support that I think gets us answers is right on at the moment.

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Allison Hill: And pete was asking about plant plant and Santa Rosa being mobile friendly.

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Geetha Nathan: Yes.

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Phillip Davies: Usually mobile friendly.

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Phillip Davies: to the point where you may even see better results in Google search because Google is weighing.

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Phillip Davies: Mobile friendly websites higher in their search results, so you may actually see some movement in your search results where you appear in search results.

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Allison Hill: Right um let's see Lynn I think we answered your question about the fight so yes okay great Thank you like to go Sally how much time is involved in switching the website to fight I understand.

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Geetha Nathan: I would say depends on how much like how many blocks or.

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Geetha Nathan: Regions that you currently use on your current team.

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Geetha Nathan: First, I would recommend a couple of things first, if you go to that theme settings on like under structured blocks and you've been the theme is enabled under that when you select the team, you can see, like a layout of what the regions are for this flatland or Center or something.

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Geetha Nathan: My recommendation is first take a look at that region, and I think what we are going to do is I took a screenshot of that to share with one of the stores that I work with and they found it very useful.

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Geetha Nathan: So, once you have a layout of what the regions, you have access to it's easy for you to figure out what content will go where so take.

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Geetha Nathan: That regions and you'll see your current site and see which content on your current theme would fit in in which region on Santa Rosa flatland so first make that matching.

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Geetha Nathan: Before you even try switching the theme, so that is the first one to have that done, it will be easier.

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Geetha Nathan: The next is that setting up the team takes a little bit of extra time that's because we have built in a lot of CSS into it, like, for example, you have a slideshow.

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Geetha Nathan: The slideshow that has the books in it, we have already built in all the CSS that you need to make that slideshow responsive.

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Geetha Nathan: If you have a carousel we have already built in all the CSS that's necessary so that requires a little bit of setting and those instructions, we did provide if it's not enough, we can always add to it.

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Geetha Nathan: And also based on just experiences from other stores switching from one thing to the other sometimes can get a little confusing because you have to make sure your site doesn't go down, while you're doing this.

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Geetha Nathan: If you're careful it won't but one store actually did this, they put the site under maintenance mode, we can do that for you big set aside like half an hour or so put the site under maintenance mode.

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Geetha Nathan: And there is a message you can post that says we are upgrading the look and feel whatever something catchy so customers know that you're working on the team.

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Geetha Nathan: And then, it gives you the freedom to go back and then work on the team you don't have to worry about breaking the site.

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Geetha Nathan: And in like half an hour an hour when you're done, then you can take it out of the maintenance mode and your site will be in this new.

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Geetha Nathan: upgraded theme, I think that is the that would make it easier less stressful while you switch the theme, I would say, it will take like an hour or sometimes maybe like an hour and a half, two hours if you have a lot of content and regions on your current site.

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Allison Hill: You may have answered this question in the course but someone was asking whether you could test the theme, you know do a preview before you actually did the changeover.

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Geetha Nathan: You can't you can't like any other themes which you can you can use the key to do this, but again that a sudden changes that you make for this theme that will be.

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Geetha Nathan: reflected on your current site also, so there are maybe I would say, like 60% of the theme, you can preview but the rest, you have to do it on the live site itself that means customers will be seeing the change as you do it.

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Allison Hill: Okay.

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Allison Hill: Jamie asked our jamison we use vuze extensively to generate custom reports and displays for custom content types, will we be able to transfer these views and content types over to drupal nine.

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Geetha Nathan: The content types will transfer over to drupal line and the the reports will be built in reports so you shouldn't have to create custom views for reports.

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Allison Hill: Okay, and Chris I think becky to just answered your question, but if not, definitely reach out to any commerce team, so they can help you with that.

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Allison Hill: Two point O more will to point out admin be more mobile friendly to managing orders content on a mobile device.

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Allison Hill: that's a good question.

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Geetha Nathan: It is, it is a good thing.

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Geetha Nathan: You can definitely add it to our list and make sure it is when we get to that point on e commerce 2.0.

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Allison Hill: And we will will write down to look into that more.

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Allison Hill: Sarah is asking.

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Allison Hill: After doing a redesign last year with matchbook should they consult with Glenn before switching to flatland or.

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Geetha Nathan: i'm sorry if you want to switch to flatland um I think one of our team Members can hope you switch yeah.

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Allison Hill: Somebody just asked about the recording so we did record this so that we can make it available after this if you have to leave, we will stay on and continue the recording and then put it out there to everybody.

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Allison Hill: For your entertainment this weekend.

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Allison Hill: let's see here within the new slideshow galleries, can you template the design of text buttons items, etc, for each gallery on different pages.

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Geetha Nathan: i'm not sure I understand that question.

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Allison Hill: fully on melon want to say a little more about that.

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Helen Seslowsky: So, assuming you've got these these slideshows for the new book reviews, can you are they can you install them on different pages as blocks and are they.

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Helen Seslowsky: customizable for each page so, for example on the homepage you just want to show books you don't want to show any texts, but on subsequent pages, you want to have titles subtitles whatever you want on that is each of these slideshows template double and adjustable.

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Geetha Nathan: When you're creating so are you referring to your current site on the team that you're using are you referring to fly fly and at the Center of.

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Helen Seslowsky: The new themes.

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Geetha Nathan: Then, your games Okay, the new themes, the homepage is.

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Geetha Nathan: The design for the homepage is kind of freaks like certain things have to go in certain regions for the homepage to look the way it is supposed to look.

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Geetha Nathan: But if you want to take that same slideshow and put it on a different page, you can always do that it's just there is a setting for any view where you control which pages, it should appear on, and you can set that to appear on any page.

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Helen Seslowsky: But you can't adjust the slideshow itself that has.

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Geetha Nathan: A built in slideshow you.

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Geetha Nathan: cannot but you don't have to use the built in slideshow you can create a view that displays the slideshow and then you can put it in a block.

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Helen Seslowsky: But thanks.

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Allison Hill: such great questions.

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Allison Hill: For you, we did a road show the other day we had, I think a handful of questions so this was.

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Allison Hill: Very fun, for us, we did plan for you to say a little bit more about what's happening going into the holidays Gita if you still have the energies, you want to share the highlights from that so people who are still sticking around can know a little bit more about that.

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Geetha Nathan: yeah I think most of that we covered already, but there are a couple of, I just wanted to share a couple of new features that were launched recently and in case.

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Geetha Nathan: Some of them, we have not even announced yet so just I guess you can see my screen so most of the stuff we rent Rosa we talked about dating.

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Geetha Nathan: Okay, the catalog feature is something that we launched like a few months ago, but now it has picked up because we added sidelines to it so catalog is just like an easy way for you to display a collection of books or sidelines.

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Geetha Nathan: The display is pretty neat you don't have to worry about views, this is the beauty of this if you have books or sidelines, you want to show, and you don't want to walk with views, this is the best option for you.

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Geetha Nathan: And it is mobile friendly and again the Managing stock.

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Geetha Nathan: Please talk to your POs vendors, you can upload your local store inventory directly from your POs to your ecommerce site, and this can happen multiple times a day.

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Geetha Nathan: And you can also combine books and sidelines in the same file, so please start up as you go closer to the holiday season, it will become very important for you to keep your website updated with the stock quantities.

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Allison Hill: Data sarah's asking the catalogs be available to add as child pages.

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Geetha Nathan: Yes, they will be.

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Geetha Nathan: The catalog only create a link, so you can use the links anybody you want.

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Allison Hill: And before you move on jamie's question just to follow up on the reporting question we need to track sales of store books that are tagged with certain taxonomy terms will this capability, we built in with drupal nine or will we not be able to track the sales on a new platform.

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Geetha Nathan: um.

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Geetha Nathan: I think it's yeah it's too soon to answer that we are going to take we're going to audit all the current.

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Geetha Nathan: All the site on the current platform get an idea of what kind of sales reports they are doing and try to provide those on the new platform thing at some point we will be reaching out to shows to get an idea of what kind of reporting that is very useful for stores and make it available.

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Geetha Nathan: There then we talked about the gift cards again if you're using gimmicks.

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Geetha Nathan: We did add a feature where you can do digital give X gift cards, too, so if you're not using that please get in touch with gimmicks or you can get in touch with our team, they will give you the exact copy to share with give so it can be done.

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Geetha Nathan: And people we talked to a gift receipt So this was just added today, so this gives your customers and option sorry.

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Geetha Nathan: This gives your customers, the option to request a gift received during checkout so the store staff can then print it and then put it in the package, you can also, but you can also print the gift receipts in bulk.

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Geetha Nathan: They don't talk about yes.

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Allison Hill: Real quick i'm just going to jump in we will we are happy to share Gita stack and the recording and then Len just asked, can you control restrict which warehouses are used to determine availability, we only want to show books available at Tennessee in.

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Allison Hill: indiana and not other ingram warehouse was.

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Geetha Nathan: not sure the not not you cannot restricted on the website, it will still show up.

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Geetha Nathan: But there is a setting, that is a setting where you can go.

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Geetha Nathan: Choose your primary and secondary warehouse so those will show up as available, like the the usual one available in one to five business days, the others will show up a special order.

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Geetha Nathan: at exactly we're not remove them completely.

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Lynne Phillips - WordsWorth Books: Right now that's exactly what we want us to be the only the ones that show 123 days from our primary warehouses in the other special order OK OK we'll we'll figure out where that is thanks.

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Allison Hill: Okay, going back to the catalog do we need to ask to have the catalog feature activated.

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Geetha Nathan: um no, it should be available on all the sites, it should be it's enabled because we built off of the ABC catalog that we usually provide every year, so this is going to look a lot, like the ABC catalog so every site should have it enabled.

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Geetha Nathan: But there is a special how to get the store catalog creative.

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Geetha Nathan: And we can send those instructions.

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Geetha Nathan: So the bulk order processing if you're not using it already please try it will be very helpful going into the holiday season again, even if you don't want to process orders just printing invoices will be a big help.

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Geetha Nathan: Integrating for shipping solutions we already had stamps.com pirate ship ship Oh, we just added today integration for ship station and Asia.

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Geetha Nathan: So this one, it just added today so it's not even listed in the list of features available, so we will get that added, but just so if you're using this we can get that set up for you and then some of the reports, these are like built in reports that we had and we talked about the no fraud.

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Geetha Nathan: And we covered all this, the POs integrations I merchant, and these are the things that are coming soon, so I merchant gift card online redemption.

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Geetha Nathan: And sideline so some of you may be uploading sidelines in bulk and the dimensions and weight are important, because when you.

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Geetha Nathan: Export it for shipping it's good to have those values is part of the things, so we are looking, we have a feature it just needs to be tested, so you can upload it with the dimensions and weight.

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Geetha Nathan: And this is into ingram stock ETA is a file that we have been receiving from ingram they are trying to see how we can use the data it gives the ETA for titles that are temporarily out of stock.

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Geetha Nathan: So we still have to study the data and see how we can use it on the E commerce sites, we are doing that right now.

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Geetha Nathan: yeah.

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Allison Hill: I was for one site, because a couple of these overlap so we're going to go back to both ordering per second zach asked for bulk order processing, can you explicitly explain how that works.

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Geetha Nathan: Yes, um so let's say you have the staff comes in, in the morning, that are like 20 orders new orders that came in all those orders are in pending status.

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Geetha Nathan: And 10 of those orders or paid for using credit card and other turn up a store let's say you want to move all those 10pm store orders from pending to processing.

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Geetha Nathan: so that you can get it out of the queue so you go to this page, yes, you can filter it by the beta status of the order.

464
01:04:51.330 --> 01:04:56.490
Geetha Nathan: And you can select your select like select all the orders on this page it says process order.

465
01:04:56.910 --> 01:05:03.450
Geetha Nathan: It will give you an option to work New Order status, it has to go to you can also send a notification email to the customers.

466
01:05:03.750 --> 01:05:14.670
Geetha Nathan: Anything that you do on an individual order you can do it in the bulk order processing the advantage here is, you can do it in two clicks you can be processing 20 orders.

467
01:05:15.270 --> 01:05:27.660
Geetha Nathan: Moving all the orders from one state to another, and also, you can do that for by skill let's say this came up recently a store was doing a pre order campaign they got 500 orders for that pre order item.

468
01:05:28.350 --> 01:05:36.930
Geetha Nathan: So all they had to do was use the bulk order processing filter it by the ISP, and so they got all the orders 500 orders for that one book.

469
01:05:37.530 --> 01:05:44.310
Geetha Nathan: You we don't allow you to do all the 500 because we want the stores to at least eyeball the order numbers, make sure that it's not something fraud.

470
01:05:44.640 --> 01:05:52.110
Geetha Nathan: So they can do like 25 at a time move all those orders to payment received, which means quickly in 10 minutes, they have charged all those 500 otters.

471
01:05:53.370 --> 01:05:58.710
Allison Hill: yeah and Len Len responded zach you probably see in there about how much time it saves I would say, this was one of the most.

472
01:05:59.910 --> 01:06:13.200
Allison Hill: Popular improvements that were made last year in terms of efficiency, I have to go back up to some questions that other people ask, but I want to stay on the boat for a second, is there a way to override suspicious IP address blocks with processing orders in bulk.

473
01:06:15.030 --> 01:06:25.860
Geetha Nathan: know the suspicious IP, we cannot but I know we may feel we did talk about this if we should remove that service, because it looks like stores are being more annoyed by that then.

474
01:06:28.710 --> 01:06:30.420
Phillip Davies: The stores that are still using it.

475
01:06:31.920 --> 01:06:41.730
Phillip Davies: But we find that a lot of stores are really having a difficult time, with it, frankly, so we may the no fraud is is a perfect way to fix it, but the costs are involved there.

476
01:06:42.750 --> 01:06:47.520
Phillip Davies: So we're just evaluating that right now trying to figure out whether or not to get rid of it or just leave it as is.

477
01:06:49.020 --> 01:06:53.220
Phillip Davies: Frankly we've got we've received more complaints on it, then we have people who've actually been using it.

478
01:06:54.900 --> 01:06:55.260
yeah.

479
01:06:56.310 --> 01:07:10.290
Geetha Nathan: More people are not purchasing from like they may have, they may be in one location, but they may they card, maybe assigned to some other location, the billing address would be different, where they are physically located may be different and that's what's causing the issue and on.

480
01:07:11.580 --> 01:07:20.940
Allison Hill: backtracking per second Elizabeth said it'd be super helpful to be able to do a bulk pret from that page of invoices and the pick lists for sorry about that PIC list now.

481
01:07:21.900 --> 01:07:24.780
Geetha Nathan: There isn't an option to do a print yes.

482
01:07:24.810 --> 01:07:25.800
Geetha Nathan: From the big list yet.

483
01:07:26.760 --> 01:07:28.170
Allison Hill: But with invoices listed.

484
01:07:28.680 --> 01:07:31.560
Geetha Nathan: It is also possible to print invoices in bulk.

485
01:07:32.550 --> 01:07:33.990
Elizabeth Jordan: From that pick list page.

486
01:07:34.470 --> 01:07:36.210
Elizabeth Jordan: Because I don't see an export to print.

487
01:07:36.330 --> 01:07:38.400
Elizabeth Jordan: To printer not word, the whole print list.

488
01:07:38.760 --> 01:07:49.290
Geetha Nathan: yeah the big list will print the checklist, but if you want to print the invoices, you have to go to the bulk printing of the invoice because the invoices a slightly different document that gets printed.

489
01:07:49.860 --> 01:07:57.870
Elizabeth Jordan: yeah but i'm saying from that PIC list when we've already pulled the orders that have everything in stock, it would be great to just hit a button and be able to print those invoices.

490
01:07:58.170 --> 01:07:59.670
Geetha Nathan: so that people can run around and look at them.

491
01:08:00.270 --> 01:08:01.560
Geetha Nathan: Okay okay makes sense yeah.

492
01:08:01.590 --> 01:08:03.120
Geetha Nathan: We don't we don't have that right now.

493
01:08:03.630 --> 01:08:03.930
yeah.

494
01:08:05.130 --> 01:08:15.150
Allison Hill: i'll take a look at that Elizabeth Thank you i'm going back up to join stores with multiple locations, we be able to have orders sorted are set to the POs according to which location, has a title in stock.

495
01:08:16.890 --> 01:08:22.740
Geetha Nathan: And that would depend on the peers, I think that will probably a question for the POs vendor.

496
01:08:23.610 --> 01:08:32.160
Geetha Nathan: The X the file that gets exported, like, for example, I know for sure, with a bit there are stores with multiple locations and we do add the outlet.

497
01:08:32.520 --> 01:08:43.830
Geetha Nathan: ID that every location has an ID associated with it we send that as part of the file, so they were able to start at depending on which location, it is so it may be a question for the POs vendor.

498
01:08:47.250 --> 01:08:53.010
Allison Hill: Okay, Sarah you are very lucky that you've not had a problem with final orders that's very good.

499
01:08:54.240 --> 01:08:57.090
Allison Hill: it's been a big problem for a lot of stores this year so.

500
01:08:57.840 --> 01:09:06.450
Allison Hill: it's very lucky Sarah we often use both process you to mark orders as completed so we've already interacted with the order in place special orders pre orders, etc.

501
01:09:06.960 --> 01:09:12.690
Allison Hill: to having a suspicious IP address block is more of a hindrance that I help Okay, so that kind of validates with each and filler.

502
01:09:13.590 --> 01:09:23.700
Allison Hill: beginning to recognize Kim for stores using indie light just want to confirm that the only new features that are coming are those noted on slides under nda like heading yes.

503
01:09:24.870 --> 01:09:33.150
Geetha Nathan: So we do have, in the light studios we did create or the first slide I missed it we did create a upgraded version of your end like theme.

504
01:09:33.420 --> 01:09:40.230
Geetha Nathan: If you go to the list of themes, you will see what's called end like 2021 if you want, we highly recommend that you use it.

505
01:09:40.620 --> 01:09:47.820
Geetha Nathan: The regions are all the same, except the colors again the colors and fonts are all tester for Ada compliance so.

506
01:09:48.270 --> 01:10:02.880
Geetha Nathan: We can, if you want to switch, let us know, and we can enable pinky and we can help you with a switch so that is one we will be doing the people upgrade for indie light and then the event gift cards a bit and what struck they use the same system, so we will get that done.

507
01:10:04.050 --> 01:10:06.810
Geetha Nathan: For me, like yes, those are the upgrades coming to me like.

508
01:10:12.690 --> 01:10:19.890
Geetha Nathan: What else Oh, this is just a bunch of reminders that we want to just we cannot have a session without reminding us about this.

509
01:10:20.250 --> 01:10:27.300
Geetha Nathan: Please sign up for the indie communication all the new features and links to hot dogs, they will be included in the indie communication.

510
01:10:27.600 --> 01:10:33.540
Geetha Nathan: And also check the message Center sometimes as a quick way to inform our Members, we also put it on the message Center.

511
01:10:34.110 --> 01:10:39.030
Geetha Nathan: And we hope to have a couple of webinars in the next few weeks about all the new features.

512
01:10:39.690 --> 01:10:44.790
Geetha Nathan: And please visit your site as a customer and go through the checkout process as a customer.

513
01:10:45.120 --> 01:10:52.110
Geetha Nathan: And if you think that you are having issues with the checkout process, please let us know our team has actually been.

514
01:10:52.290 --> 01:11:03.990
Geetha Nathan: auditing sites at stores request to see if there's anything that can be made better on the site if they're running into check out issues we do an audit to see if there's something that it could be like a simple setting on your checkout page.

515
01:11:04.530 --> 01:11:10.500
Geetha Nathan: Shipping method that does not working, the way it is supposed to work, so we can help you identify those issues.

516
01:11:10.920 --> 01:11:21.420
Geetha Nathan: And also make sure your store staff have the right permissions and the roles on the website if you're creating content they should have the right permissions if they're processing orders, they should have the right permissions.

517
01:11:21.840 --> 01:11:29.400
Geetha Nathan: And as you go into the holiday season just check for keep an eye on fraudulent orders it's still happening, we just found a store yesterday.

518
01:11:30.150 --> 01:11:42.870
Geetha Nathan: It was for a book that costs $150 and that one particular store had at least five or six items and one more thing to note, sometimes these fraudulent orders.

519
01:11:43.470 --> 01:11:53.850
Geetha Nathan: You get several transactions attempts in a like a couple of minutes, and all these transactions will be flagged by authorize net as fraudulent transactions.

520
01:11:54.150 --> 01:12:06.930
Geetha Nathan: And when they see the sudden increase they may lock your authorize net account so just keep an eye out for if you get an email from authorize net don't ignore it they're probably trying to warn you about something that's going on, on your site.

521
01:12:10.170 --> 01:12:20.160
Allison Hill: A couple of other things along those lines, you know as Peter said, being a customer on your site is a really good way to kind of get fresh eyes on it, and sometimes it's as simple as realizing.

522
01:12:20.730 --> 01:12:29.070
Allison Hill: that you have a coupon code enable but what's the percentage of transactions that you actually are giving out coupons that people would be using and if you're not.

523
01:12:29.670 --> 01:12:35.460
Allison Hill: disabling that will just clean up your shopping cart a little bit so really look at it from that lens of.

524
01:12:35.940 --> 01:12:45.060
Allison Hill: What what's what am I really how am I really optimizing this and how can I make it easier for the majority of my customers and maybe some of those other customers can just contact you directly.

525
01:12:45.390 --> 01:12:56.430
Allison Hill: May you may see an increase in conversion rate, if you look at things like that also just a reminder, those of you processing credit cards, for the first time it's always good just to.

526
01:12:57.270 --> 01:13:00.150
Allison Hill: make contact with your credit card processor before the holidays hit.

527
01:13:00.510 --> 01:13:12.120
Allison Hill: to let them know what you're anticipating in terms of volume going up, so that they if they're their new vendor for you they're just aware that you're going to see a spike and then it's not something that indicates that something's wrong.

528
01:13:13.350 --> 01:13:23.880
Allison Hill: joey joey user error electronic gift code entered into coupon code field any way to detect that ahead of time and correct the user i'm guessing no Gita Is that true.

529
01:13:26.430 --> 01:13:37.530
Geetha Nathan: What has helped some stores is your electronic gift codes probably have like a unique set of in digits To start with, so you can probably put a disclaimer like a.

530
01:13:37.860 --> 01:13:41.070
Geetha Nathan: Not under the coupon code field thing that.

531
01:13:41.520 --> 01:13:50.160
Geetha Nathan: If you're if the number that you're using starts with these digits then try using the payment method and it's not a it's not a coupon code, so that is something that you can do.

532
01:13:53.250 --> 01:14:00.150
Allison Hill: Similar is there a simple way to prevent credit cards deals for orders to get picked up in store, but not for ingram's fulfilled orders.

533
01:14:02.130 --> 01:14:03.960
Allison Hill: Make sure i'm understanding.

534
01:14:05.010 --> 01:14:06.660
Geetha Nathan: The big difference to.

535
01:14:07.770 --> 01:14:18.960
Allison Hill: Stay stats are suffer sometimes charging twice for orders because credit card gets processed on the site and then charged again in the store oh so the customer is putting in their credit card, saying they want to pick it up.

536
01:14:20.190 --> 01:14:23.940
Allison Hill: In the store paying in the store, but also what.

537
01:14:25.650 --> 01:14:25.980
Allison Hill: you've done.

538
01:14:27.810 --> 01:14:28.470
Geetha Nathan: I think it is.

539
01:14:29.640 --> 01:14:34.410
Geetha Nathan: simple way to prevent period costumes for orders that gets picked up in store, but not for.

540
01:14:35.490 --> 01:14:39.360
Lynne Phillips - WordsWorth Books: We can I, we have this is a business process we have.

541
01:14:39.360 --> 01:14:51.540
Lynne Phillips - WordsWorth Books: A PIC we have hold tickets and they say they have paid or unpaid at the top and we circle which one, so if it's an online order, and it was paid we circle paid so when the when they pull the book they see that as payment and the Book of her.

542
01:14:52.860 --> 01:15:04.140
Lynne Phillips - WordsWorth Books: We bring it out as an online order through our POs so it comes out of inventory, but we ring it as a different tender as an online tender so for us it's a business process.

543
01:15:05.190 --> 01:15:07.530
Allison Hill: It sounds like eating me a second name that as well.

544
01:15:07.890 --> 01:15:23.880
Geetha Nathan: yeah right a bit, if you want to prevent credit card as a payment option for in store pickup order that can be done, like if a customer chooses in store pickup they won't see credit card as a payment option we can put in a room that hides the payment option but.

545
01:15:24.900 --> 01:15:35.130
Geetha Nathan: It would be again a decision because do you I don't know how many customers may just walk away because they cannot use a credit card for an order that they want to pick up at the store.

546
01:15:39.630 --> 01:15:43.740
Allison Hill: yeah looks like joey turned it off, so you can try it and see how it works.

547
01:15:45.630 --> 01:15:46.290
Geetha Nathan: Now.

548
01:15:47.070 --> 01:15:55.350
Beth La Fleur: yeah I agree, I think we need a better workflow process, I was just wondering if until we get that in place if there was a way to turn off credit card for in store pickup.

549
01:15:58.950 --> 01:16:03.900
Allison Hill: timothy's at talking about bags like when there are fees in certain cities, I reached out about this.

550
01:16:05.670 --> 01:16:10.110
Allison Hill: able to add local fees like if you're a city is requiring a bag fee.

551
01:16:11.190 --> 01:16:20.940
Geetha Nathan: yeah I think it came up recently Maybe it was the ticket that Timothy is referring to, we are looking into this, but we don't have a.

552
01:16:21.870 --> 01:16:33.660
Geetha Nathan: solution, yet the question when we talked about this internally, the first question is like how many bags, would you charge the customer for like is there any additional information Timothy that you can share.

553
01:16:35.100 --> 01:16:39.150
Geetha Nathan: Would it depend on the number of bags you use for that particular order.

554
01:16:40.680 --> 01:16:45.720
Timothy Otte: All of the pickup orders would be a single bag, so this would be a single fee per transaction.

555
01:16:46.380 --> 01:16:48.420
Geetha Nathan: Oh, I see okay um.

556
01:16:50.070 --> 01:16:54.960
Geetha Nathan: Okay yeah we will we will take a look at that yeah I did see that female come in.

557
01:16:59.400 --> 01:17:12.360
Allison Hill: there's a lot of good feedback in the chat about paying at the store versus paying online, those of us asking any chance we could edit the ship as available feature to at least add a line that says additional shipping charges will apply.

558
01:17:14.520 --> 01:17:24.630
Geetha Nathan: That has been a request, yes, but yeah we will we will look into that I think there are a few features that we want to get out if possible before the next couple of weeks of this one, I will add to that so.

559
01:17:24.630 --> 01:17:28.380
Allison Hill: Should I yeah I got a yes from Sarah so i'm great thanks.

560
01:17:36.240 --> 01:17:40.950
Allison Hill: Anything else that you didn't get to mention that you want to make sure people here.

561
01:17:42.420 --> 01:17:47.310
Geetha Nathan: um I think we covered everything, this has been an excellent group.

562
01:17:48.090 --> 01:17:49.350
Geetha Nathan: They asked the right questions.

563
01:17:49.590 --> 01:17:54.300
Allison Hill: And we recorded the right session, this will be very useful to other people, so thank you all for that.

564
01:17:54.690 --> 01:18:04.650
Allison Hill: And for those of you who haven't gotten enough we're doing this again at eight o'clock tonight you're welcome to come back if you want to continue phil anything else that we didn't cover that you want to speak to.

565
01:18:05.880 --> 01:18:07.650
Phillip Davies: Just inform your bank about.

566
01:18:08.760 --> 01:18:21.180
Phillip Davies: Possible increases in order volume, because the numbers are going to be high they're not gonna be as high as probably as last year, but they're going to be high, and if your bank is taken by surprise, they might shut you down.

567
01:18:22.200 --> 01:18:23.580
Phillip Davies: So just be aware that.

568
01:18:25.440 --> 01:18:34.950
Allison Hill: We did restores last year, and it seems to all of us that it would be self evident that they would realize it's the holiday season, but the holiday season, combined with the pandemic conditions.

569
01:18:36.270 --> 01:18:39.210
Allison Hill: Maybe they won't be a surprise this year but it's worth a phone call.

570
01:18:42.690 --> 01:18:58.050
Geetha Nathan: So just one more thing, before we leave I know Scott is going to reach out to a lot of stores about this, so when you went on eBay credit card processor, if you had orders that come in, where the customer was charged, but you did not complete the order.

571
01:18:58.470 --> 01:19:01.320
Geetha Nathan: Those funds are still sitting in a bank.

572
01:19:01.770 --> 01:19:13.170
Geetha Nathan: So we request that you complete all those orders, so we can transfer the funds to your bank So if you have any of those orders, I know Scott, will be reaching out to everyone in the next couple of weeks just reminding you.

573
01:19:13.560 --> 01:19:20.940
Geetha Nathan: But please take care of those orders So these are already replaced using ABS credit card processor before you move to your own.

574
01:19:23.160 --> 01:19:30.660
Allison Hill: is making me laugh because she thinks, some of you will come to our eight o'clock and it's a different link so Ryan, if you want to drop that link into the chat.

575
01:19:31.530 --> 01:19:41.820
Allison Hill: In case they are going to come back for the encore there you go now you all can come back thanks Ryan for catching that, just in case there are still some questions trickling in and.

576
01:19:42.390 --> 01:19:48.780
Allison Hill: amber as we also get rid of the little bit next to PayPal payment option, where it says pay without sharing your financial information.

577
01:19:56.820 --> 01:20:03.690
Geetha Nathan: So, is that a new is that something that we need to add, or is it something that's available that we need to.

578
01:20:06.270 --> 01:20:13.110
Geetha Nathan: um yeah I need to take a look at Oh, it says it is on the customer checkout screen.

579
01:20:14.520 --> 01:20:15.570
Geetha Nathan: yeah Let me take a look at that.

580
01:20:21.690 --> 01:20:23.130
Allison Hill: Sarah that made me laugh.

581
01:20:25.110 --> 01:20:25.770
Geetha Nathan: Okay.

582
01:20:27.090 --> 01:20:29.220
Allison Hill: Anything else.

583
01:20:30.660 --> 01:20:39.150
Allison Hill: All right, this is a big investment in time for all of you, thank you, we sincerely hope it was worth it, it was definitely worth it for us, so thank you so much.

584
01:20:39.780 --> 01:20:52.170
Allison Hill: And you know, again I want to thank you 10 phil publicly again because they really are rock stars and they really have done just I honestly feel like it was a miracle what they accomplished last year, but I am.

585
01:20:52.590 --> 01:21:09.270
Allison Hill: excited or more excited than they are about what they are building for all of you so thanks for your support around it and your input is is informing the process and it is, it is still a work in progress, so, so we will take all this information back, and we really appreciate it.

586
01:21:10.170 --> 01:21:12.540
Geetha Nathan: And a big shout out to the E commerce thing.

587
01:21:14.370 --> 01:21:14.580
Phillip Davies: yeah.

588
01:21:14.730 --> 01:21:28.050
Geetha Nathan: We have a vm hired vm vm out like for full time developers and we have six support staff and they just come in and then they pick up fast and they've been able to help our Members.

589
01:21:29.220 --> 01:21:29.670
Phillip Davies: amazing.

590
01:21:30.330 --> 01:21:36.660
Allison Hill: And I would just add that they they so will be in what you're all doing, I mean it just they truly believe it is.

591
01:21:37.320 --> 01:21:52.350
Allison Hill: that they are doing good work in the world, supporting all of you doing good work in the world, so thank you, we feel very lucky to have meaningful work and and we appreciate you So yes, show them the love during the holiday season, because we know it'll be tough for everyone and.

592
01:21:53.400 --> 01:21:56.940
Allison Hill: They will be working as hard as they can for you.

593
01:21:59.610 --> 01:22:13.740
Allison Hill: Okay well thanks everyone again reach out if there's anything we can do, or if you have questions or comments once you've had time to process some of this, we will share the deck we will share the recording and.

594
01:22:16.740 --> 01:22:17.130
Allison Hill: that's it.

595
01:22:20.910 --> 01:22:22.620
Allison Hill: He said, you want to stay for just a second.

596
01:22:22.680 --> 01:22:24.480
Allison Hill: Before we go eat dinner.