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Description

Doris Kearns Goodwin is an acclaimed presidential historian, international keynote speaker, and Pulitzer Prize-winning, New York Times #1 bestselling author of books including Team of Rivals: The Political Genius of Abraham Lincoln, Leadership: In Turbulent Times, and the forthcoming An Unfinished Love Story: A Personal History.

 

Speakers

Doris Kearns Goodwin, author of An Unfinished Love Story: A Personal History of the 1960s (On sale April 16, 2024 from Simon & Schuster)

Philomena Polefrone, Advocacy Associate Manager for ABA's American Booksellers for Free Expression

 

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As booksellers continue to be on the front lines of many consumer and human rights issues, the need for professionally-led training to keep booksellers safe has never been more important. In this session, participants will learn essential de-escalation skills and strategies to gracefully handle difficult customer interactions and defuse tensions while prioritizing staff safety. Empower yourself with the tools you need to navigate challenging situations with confidence and professionalism, fostering a welcoming and supportive atmosphere in your bookstore.

 

Speakers

Chasity Rush, Talbert House - Cincinnati, OH

 

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De-Escalation Language

Description

Nearly half of small businesses fail within the first five years, and only 25% make it to 15 years or more - and bookselling can be a particularly tough industry to crack. This makes it all the more impressive when a bookstore manages multiple decades in business, with no sign of stopping. This panel features five indomitable booksellers with more than 100 years of combined bookselling experience. They will share their stories and the ups and downs of their careers in bookselling, what motivates them to keep going, and their hopes for the future of the industry. Come learn from our bookselling veterans!

 

Speakers

Kris Kleindienst, Left Bank Books - St. Louis, MO

Janet Jones, Source Booksellers LLC - Detroit, MI

Rick Simonson, Elliott Bay Book Company - Seattle, WA

Brein Lopez, Children's Book World - Los Angeles, CA

Shirikiana Gerima, Sankofa Video and Books - Washington, DC

 

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The heart of a bookstore is the bookseller in the stacks, on the floor, behind the counter, or in the back room. These are the dedicated professionals who create the welcoming environment your community experiences every day. How do you keep this team? This session will cover important factors that impact employee retention today. You will be asked to consider your store culture, the openness of store-wide communication, your diversity and inclusion efforts, and conditions around compensation, among other important factors that drive employee satisfaction and retention. Come prepared to listen, engage, and leave with the beginnings of an action plan.

 

Speakers

Suzanna Hermans, Oblong Books - Millerton, NY

Jamie Thomas, Women & Children First - Chicago, IL

DJ Johnson, Baldwin & Co. - New Orleans, LA

Lyn Roberts, Square Books - Oxford, MS

 

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Description

The changing landscape of bookselling brings new challenges every day, and it is essential to learn how to respond without losing sight of your goals or purpose. Join Bonnie Wan, author of The Life Brief, for a workshop that creates space to declare your ambitions/focus for 2024 and design a brief for how you will achieve growth, engagement, and concentrate on what matters most deeply to you and your business.

 

Speakers

Bonnie Wan, author of The Life Brief: A Playbook for No-Regrets Living (available now from Simon Element)

 

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Investing in the leadership skills of your staff has both short-term and long-term benefits, from building a better culture for your team to identifying potential successors when you retire. In this session, Kim Scott, author of Radical Candor and the forthcoming Radical Respect, will teach you how to nurture staff into leadership roles, and evaluate the process for success!

 

Speakers

Kim Scott, author of Radical Respect : How to Work Together Better (On sale May 7, 2024 from St. Martin's Griffin)

 

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Description

You’ve meticulously curated your inventory, designed the perfect displays, and developed an events program for your community — but how will you know if what you’re doing is working? Tracking Key Performance Indicators (KPIs) will give you the answer. KPIs are specific outcome-based targets that support your strategic plan and can be measured quantitatively, such as inventory turnover ratios, sales per square foot, and average transaction value. By the time you leave this session, you will: (1) understand the meaning and value of critical retail KPIs and how to track them, (2) understand how to compare your store’s KPIs against financial metrics found in the ABACUS report, and (3) be able to apply this data to create an improvement plan for at least one area of your store’s performance.

 

Speakers

Cynthia Compton, MacArthur Books - Carmel, IN

Melissa DeMotte, The Well Read Moose - Coeur d'Alene, ID

Candice Anderson, Tombolo Books - St. Petersburg, FL

 

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Description

Contemporary fiction increasingly invites the reader to see race, gender, and sexuality not as binary identities, but as a vibrant spectrum of diversity. This year's new fiction is opening up space for new ideas about how we might expand our understanding of identity and what myriad of relational dynamics are possible beyond the normative concepts of race, gender, and sexuality. In this keynote panel, four authors share their thoughts and experiences writing for a world that has moved beyond the traditional binary definitions of identity and belonging.

 

Speakers

Miranda July, author of All Fours (On sale May 14, 2024 from Riverhead Books/Penguin Random House)

Danzy Senna, author of Colored Television (On sale September 3, 2024 from Riverhead Books/Penguin Random House)

LaDarrion Williams, author of Blood at the Root (On sale May 7, 2024 from Labyrinth Road/Penguin Random House)

Maysoon Zayid, author of Shiny Misfits: A Graphic Novel (On sale April 16, 2024 from Graphix/Scholastic)

Anton Bogomazov, Politics and Prose Bookstore - Washington, DC

 

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The Indies Introduce program is about what independent booksellers do best: discovering exciting debut authors and sharing the best with readers across the country. Enjoy lunch while learning about the title selection process from the bookseller panelists who curated the Winter/Spring 2024 Indies Introduce list. Many of the Winter/Spring 2024 Indies Introduce debut authors will be present to read a short passage and answer a question posed by one of the bookseller panelists. Authors will be available to sign copies of their debut books following the presentation.

 

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Winter/Spring 2024 Indies Introduce Flier (PDF)

Description

Developed for author guests in the early stages of their writing careers, this panel features booksellers who have formulated best practices for creating events that benefit both stores and authors. This session will cover a number of issues, from author publicity to dealing with pre-event nerves.

 

Speakers

Paul Hanson, Village Books - Bellingham, WA

Linda Kass, Gramercy Books - Bexley, OH

Errol Anderson, Charis Books and More - Decatur, GA

Bunnie Hilliard, Brave + Kind Bookshop - Decatur, GA

Javier Ramirez, Exile in Bookville - Chicago, IL

 

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Education for Authors

 

Description

Most of us know how to help when we see someone in cardiac arrest — we start CPR, or at the very least, call 9-1-1. But too few of us might know how to respond when we see a customer having a panic attack, or if we are concerned that a co-worker shows signs of alcoholism. Mental Health First Aid (MHFA) is a training program that takes the fear and hesitation out of starting conversations about mental health and substance use problems. It helps to improve understanding and provides an action plan that teaches people to safely and responsibly identify and address a potential mental illness or substance use disorder. Rich Palmer, a certified MHFA instructor will provide an introduction to basic MHFA skills on how to navigate hard conversations, tackle stigma in the workplace, and address what resilience truly means – with strategies to alleviate burnout.

 

Speakers

Rich Palmer, Mental Health America of Northern KY and Southwest OH - Blue Ash, OH

 

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MHFA Resources Handout

Description

According to the United States Federation of Worker Cooperatives (USFWC), “Worker cooperatives are values-driven businesses that put worker and community benefit at the core of their purpose. Worker members…participate in the profits, oversight, and often management of the enterprise using democratic practices.” If you are interested in opening a worker-owned co-op bookstore or transitioning to one, this conversation is for you. In this session, a representative from USFWC will talk about the benefits of a worker-owned model as well as the drawbacks. They will review legalities of incorporation, decision making, financial operations, and more. Leave this session with the knowledge you need to evaluate if this shift is the right fit for you.

 

Speakers

Cullen Nawalkowsky, Red Emma's Bookstore Coffeehouse - Baltimore, MD

Talia Whyte, Rozzie Bound Books - Boston, MA

Ellen Vera, Co-op Cincy - Cincinnati, OH

 

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Description

Michele Norris is one of America’s most trusted voices in journalism, earning numerous honors over a long career, including Peabody, Emmy, Dupont, and Goldsmith awards.  As founding director of The Race Card Project, a Peabody Award–winning narrative archive where people around the world share their reflections on identity—in just six words, she ignited the conversation with the seemingly simple prompt: Race. Your Thoughts. Six Words. Please Send. The responses she received have been challenging and complicated, intimate and candid, revealing fear, pain, triumph, and humor. Her transformative new book, OUR HIDDEN CONVERSATIONS (Simon & Schuster) and her work with The Race Card Project reminds us that even during times of great division, honesty, grace, and a willing ear can provide a bridge toward understanding and maybe even empathy.

 

Speakers

Michele Norris, author of Our Hidden Conversations: What Americans Really Think about Race and Identity (available now from Simon & Schuster)

 

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YouTube Video

 

Description

Independent bookstores are unique — your story, history, values, causes, and specialties are what differentiate you from others. Your “About Us” section on your website should be unlike anyone else’s too! It’s the easiest way, and one of the most important ways, to promote your store. Join this workshop on how to shift from a generic description about community and curation to one that reflects your store’s personality, makes loyal customers, entices new customers, and helps ABA pitch your store to the media, publishers, and others.

 

Speakers

Matt Banker, Banker Creative - Saint Paul, MN

 

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In this interactive session, as a follow-up to his morning keynote, James Rhee will lead a discussion on measurements and operational processes enhancing balance, agility, and goodwill as it relates to the business of life and the life of business.

 

Speakers

James Rhee, author of red helicopter—a parable for our times : lead change with kindness (plus a little math) (On sale April 9, 2024 from HarperOne/HarperCollins)

 

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