Wi2023 Program

Tuesday, February 21, 2023  

4:10 pm to 5:30 pm

Conflict Resolution and De-escalation Techniques (Outside Expert) 606, Level 6, Seattle Convention Center

Led by a Diversity, Equity, Inclusion, and Belonging (DEIB) facilitator, this workshop will address current conflicts in retail spaces. Participants will have practice opportunities with real-life scenarios. (All)


Speakers: Caprice Hollins, Cultures Connecting, LLC, (Renton, Washington)


About ABA

The American Booksellers Association, a national not-for-profit trade organization, works with booksellers and industry partners to ensure the success and profitability of independently owned book retailers, and to assist in expanding the community of the book.

Independent bookstores act as community anchors; they serve a unique role in promoting the open exchange of ideas, enriching the cultural life of communities, and creating economically vibrant neighborhoods.


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