Dealing With Difficult People

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Thursday, January 24, 2019 3:40 PM to 4:40 PM EST
18 Lower West ACC
Cochiti/Taos

The goal of this session is to help bookstore owners and employees learn how to empower themselves to end uncomfortable situations, including harassment, with professionalism and respect. Among other things, the panel will discuss tips for identifying and navigating out of these distressing situations and suggestions for talking points booksellers can rely on while under duress. Booksellers will hear discussions on:

  • Prioritizing personal safety
  • Tips for changing the power dynamic
  • Tips for extricating yourself from a situation in a professional way
  • Learning how to ask for help when needed
Alena Jones, Seminary Co-Op Bookstore (Chicago, IL); Lissa Muscatine, Politics and Prose Bookstore (Washington, DC); Rachel Watkins, Avid Bookshop (Athens, GA); Meg Smith, ABA (White Plains, NY)

About ABA

American Booksellers Association is a national trade association that supports and advocates for the success of independent bookstores. We provide members with education, networking opportunities, advocacy, resources, and technology. In turn our members support local schools through book fairs, donations and author visits; promote literacy; provide inclusive community centers; connect readers and books; add character to neighborhoods; champion and center diverse and new voices; and contribute to the local economy. We feel honored to support them in their work.

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