Wi2023 Program

Tuesday, February 21, 2023  

4:10 pm to 5:30 pm

Creating Connections and Bridging Divides in Turbulent Times (Outside Expert) 607, Level 6, Seattle Convention Center

Regular and honest communication creates stronger teams and stronger customer connections. However, our current age is one of great volatility and great change, making successful communication harder than ever. But don’t despair! Marjorie Ingall and Susan McCarthy, authors of Sorry, Sorry, Sorry: The Case for Good Apologies (Gallery Books, an imprint of Simon & Schuster) will offer you insight on how to improve your communication skills. You will learn principles of psychology and human behavior that you can leverage to effectively and empathetically communicate with your team and customers. You will learn how to apologize when needed, and why good apologies are essential, powerful, and restorative. Even in the face of large ideological conflicts, good communication is possible! Join us for this important conversation!


Speakers: Marjorie Ingall and Susan McCarthy, authors of Sorry, Sorry, Sorry: The Case for Good Apologies


About ABA

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