Ci9 Workshop: Empowered Listening

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Register for the Children's Institute workshop, Empowered Listening: How to Hear, Accept, and Respond During Difficult Conversations, taking place on Monday, August 30, from 1:00 pm ET to 3:30 pm ET in Zoom.

Charged or difficult conversations are unavoidable. Sometimes an owner or manager listens to an employee deliver a hard message; other times, the roles are reversed. This workshop, led by Dr. Stephanie Pinder-Amaker and Dr. Lauren Wadsworth, founders of Twin Star Intersectional Diversity Trainers and authors of Did That Just Happen?! Beyond Diversity — Creating Sustainable and Inclusive Organizations (Beacon Press), focuses on the power dynamics that exist in hierarchical organizational structures and teaches owners, managers, and booksellers how to listen during a challenging conversation, respond in a manner that validates the speaker’s experience, and proceed from a place of compassionate resolution. During the workshop, participants will work together in mixed groups and role-play situations. During the registration process, please let us know if you would not like to be called upon to share with the group or volunteer for role-playing.

About ABA

The American Booksellers Association, a national not-for-profit trade organization, works with booksellers and industry partners to ensure the success and profitability of independently owned book retailers, and to assist in expanding the community of the book.

Independent bookstores act as community anchors; they serve a unique role in promoting the open exchange of ideas, enriching the cultural life of communities, and creating economically vibrant neighborhoods.


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