IndieCommerce - Report a critical outage

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This form is for reporting critical outages that occur after normal business hours ONLY. A critical outage might be that your website is down, or if a key function like 'search' on your site is down or the shopping cart on your website is not working. If your website is experiencing a critical issue like these, you may use this form to alert the IndieCommerce team.

Please continue to use staff@bookweb.org for all other non critical IC / IL related questions. 

Use this form only after normal business hours when you are not able to reach IC staff.

You can check the status of IndieCommerce and IndieLite any time, here: https://status.indiecommerce.com

IndieCommerce Business Hours

  • Monday - Friday, 8am to 6pm ET: Regular business hours
  • Monday - Friday, 6pm to 9pm ET: Extended business hours 

During regular business hours, please contact us at staff@bookweb.org or call us at (914) 406-7500 (option 2) or 800-637-0037 (option 2)

About ABA

The American Booksellers Association, a national not-for-profit trade organization, works with booksellers and industry partners to ensure the success and profitability of independently owned book retailers, and to assist in expanding the community of the book.

Independent bookstores act as community anchors; they serve a unique role in promoting the open exchange of ideas, enriching the cultural life of communities, and creating economically vibrant neighborhoods.

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