Advanced Education: The Open-Book Management Method and the Bookstore

This is a ticketed session. For owners and managers only. Limited capacity; first-come, first-served. Preference will be given to ABA owners and managers.
Do you share your bookstore’s financial information with your employees? Do they know how much you spend on operations, occupancy, and total compensation? Do they know what your cost of goods sold is, or the store’s annual bottom line? A panel of booksellers will discuss the various ways that open-book management has helped to empower employees, establish a better working environment, and build a cohesive team.

• Bradley Graham, Politics and Prose Bookstore (Washington, DC)
• Carole Horne, Harvard Book Store (Cambridge, MA)
• Peter Schertz, Maria's Bookshop (Durango, CO)
• Dan Cullen, ABA (White Plains, NY) (Moderator)