New Title Looks at Category Killers
After Robert Spector's 1995 book The Nordstrom Way became a top seller, the author became somewhat of a customer-service guru: He parlayed the book's success into a follow-up title (Lessons From the Nordstrom Way) as well as speaking engagements across the U.S. and around the world -- including appearances at BookExpo America and regional bookseller conventions.