Creating Stellar Customer Service

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Tuesday, February 10, 2015 4:00 PM to 5:15 PM EST

What does stellar customer service look like, and how can you achieve it? This session will present three successful customer service programs from booksellers who have created training programs to ensure consistent customer service. Learn strategies for achieving stellar customer service and share your own insights and experiences.

  • Linda Marie Barrett, Malaprop’s Bookstore/Café (Asheville, NC)
  • Margaret Shaheen, Tatterd Cover Book Store (Denver, CO)
  • Tracy Taylor, The Elliott Bay Book Company (Seattle, WA)
  • Sarah Bagby, Watermark Books and Cafe (Wichita, KS) (Moderator)

About ABA

The American Booksellers Association, a national not-for-profit trade organization, works with booksellers and industry partners to ensure the success and profitability of independently owned book retailers, and to assist in expanding the community of the book.

Independent bookstores act as community anchors; they serve a unique role in promoting the open exchange of ideas, enriching the cultural life of communities, and creating economically vibrant neighborhoods.


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