Strategies for Employee Retention (February 14, 2024)
The heart of a bookstore is the bookseller in the stacks, on the floor, behind the counter, or in the back room. These are the dedicated professionals who create the welcoming environment your community experiences every day. How do you keep this team? This session will cover important factors that impact employee retention today. You will be asked to consider your store culture, the openness of store-wide communication, your diversity and inclusion efforts, and conditions around compensation, among other important factors that drive employee satisfaction and retention. Come prepared to listen, engage, and leave with the beginnings of an action plan.
Suzanna Hermans, Oblong Books - Millerton, NY
Jamie Thomas, Women & Children First - Chicago, IL
DJ Johnson, Baldwin & Co. - New Orleans, LA
Lyn Roberts, Square Books - Oxford, MS
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Strategies for Employee Retention

About ABA

The American Booksellers Association, a national not-for-profit trade organization, works with booksellers and industry partners to ensure the success and profitability of independently owned book retailers, and to assist in expanding the community of the book.

Independent bookstores act as community anchors; they serve a unique role in promoting the open exchange of ideas, enriching the cultural life of communities, and creating economically vibrant neighborhoods.


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