IndieLite

Wholesaler Fulfillment

Many stores have questions about why an order did or did not go to Ingram (the wholesaler), and why the 'Send to Ingram' button does not appear for certain orders.

Listed below are the conditions for when the ‘Send to Wholesaler’ button will not appear and what conditions will cause an order to not be sent automatically to the wholesaler, when that preference is enabled.

Staff Reviews

Staff reviews can be added to all books and are especially useful when creating ‘Staff Pick’ pages.

‘Staff Reviews’ can be added two ways:

OPTION 1: ADDED BY A STORE ADMIN/EDITOR ON A BOOK PRODUCT PAGE (IndieCommerce members only)

Navigate to: www.yoursitename.com/book/ISBN (or use the search feature to navigate to the book product page)

Fraudulent Orders

Unfortunately, the Internet is not always a safe place, and fraudulent orders with stolen credit cards are becoming increasingly common.  Here are some red flags to watch out for, as well as simple steps you can take to verify suspicious orders.

Embedding Code

 
Embedding code into your website is usually fairly simple. However, we highly recommend you save a copy of the code locally as a TXT file (Notepad) so that you have it saved for future use.
 
Once you have obtained the embed code from its source (YouTube, Google Maps, Twitter, etc.), you will follow the steps below to add it to your page or block.
 

ADD CODE

Embedding Video

In order to place a video on your website, the video must first be uploaded to a third party, such as YouTube*. You can then obtain an ‘embed’ code which can be placed on your website.

Browse Books

The Browse Book block, which can be found on the block administration page (Structure > Blocks), consists of every BISAC category available. Selecting a category changes the block menu and provides sub-categories within that category and updates the books displayed accordingly.

Example:

Shipping Methods

ABA does not recommend specific rates for shipping, and any value indicated below is simply for the purposes of illustration.

SELECT SHIPPING QUOTES

Navigate to: Store > Configuration > Shipping Quotes

Reports

There are several reports available to you that you can use to gain insights into sales on your website, who is using your website and other useful information. You can use these reports as they are or you may customize them to suit your needs.

Navigate to: Store > Reports

Reconciliation Report

When you are using the shared ABA Authorize.net account, when the order status is changed to 'Payment Received' state, the credit card used to place the order is charged. The funds collected are placed in a holding account for 15 days or less. When the order status is then changed to 'Completed', the order is marked for reconciliation. Reconciliation happens on or about the 15th and 25th of the month -  the funds are withdrawn, and dispersed to all interested parties.

Product Pricing

You have full control on the pricing for any book on your website (eBook prices are set by Kobo).

FOUR STORE PRICING TOOL OPTIONS

Navigate to: Store > Configuration > Store Pricing > Books

  1. By Model (ISBN) - Individual titles can be marked up or down.

Statuses

Your main page for order review is found by navigating to: Store > Orders. Here you will find a list of all active orders and it is from here that you will process these orders as needed. In this document, we’ll review what each standard order status means, what state that order status belongs to, and how to create custom order statuses of a particular state.

Orders

The main page listing all orders for review is at Store > Orders. Here you will find a list of all active orders and it is from here that you will process these orders as needed. In this document, we’ll review what each order status means and the difference between Store Fulfilled Orders and Wholesaler Fulfilled Orders. We will also go over 5 basic order scenarios and how to complete them.

Fulfill

Fulfilling orders is an important part of your business and as you have chosen to accept orders through your IndieCommerce website, we want to make sure the steps to fulfill those orders are simple and clear. The scenarios below cover the most common order processes.

HOW TO FULFILL ORDERS

The main page for orders is found by navigating to: Store > Orders > View Orders

Edit

Orders in a ‘Pending’ or ‘Processing’ state can be altered. You have the ability to alter just about every part of the order.

Navigate to: Store > Orders > View Orders

We recommend you always select the ‘View’ button first, verify that the order is in a ‘Pending’ or ‘Processing’ state that can still be altered and then once confirmed, select the ‘Edit’ tab to make your changes.

Pages

About ABA

The American Booksellers Association, a national not-for-profit trade organization, works with booksellers and industry partners to ensure the success and profitability of independently owned book retailers, and to assist in expanding the community of the book.

Independent bookstores act as community anchors; they serve a unique role in promoting the open exchange of ideas, enriching the cultural life of communities, and creating economically vibrant neighborhoods.

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