eCommerce Administration

Getting Ready for the Holidays

As the holidays approach we recommend reviewing some key settings on your IndieCommerce site to prepare for inevitable supply line issues and the ever changing holiday shopping schedule. You have several ways to adjust what stock shows, from simple things like disabling backorders to more advanced things like limiting stock to what is available in specific Ingram warehouses and limiting sales to your in-stock items..

Adjusting settings related to backorders and hard to find titles is handled in two places:

Gift Receipts

Customers can request a gift receipt to be included with their order, with a (optional) gift message. Customers will also have the option to hide their address in the gift receipt.
 
The Gift Receipt pane on the checkout page:

Enabling Gift Receipt feature

Terms & Conditions Example

To assist with the necessary policies that stores need on their website, boilerplate policies have been provided for stores to use.  The policy can be created as a Page on your IndieCommerce or IndieLite site.  The Page can then be linked in the Footer of the website to make it accessible to customers and other parties.

Shipping Policy Example

To assist with the necessary policies that stores need on their website, boilerplate policies have been provided for stores to use.  The policy can be created as a Page on your IndieCommerce or IndieLite site.  The Page can then be linked in the Footer of the website to make it accessible to customers and other parties.

Privacy Policy Example

To assist with the necessary policies that stores need on their website, boilerplate policies have been provided for stores to use.  The policy can be created as a Page on your IndieCommerce or IndieLite site.  The Page can then be linked in the Footer of the website to make it accessible to customers and other parties.

Return Policy Example

To assist with the necessary policies that stores need on their website, boilerplate policies have been provided for stores to use.  The policy can be created as a Page on your IndieCommerce or IndieLite site.  The Page can then be linked in the Footer of the website to make it accessible to customers and other parties.

Credit Card Processing

The following Help Documents are available for both IndieCommerce and IndieLite to assist with the early steps of obtaining or transitioning to the store's own credit card processor and Authorize.net account.  IndieCommerce or IndieLite specific documents and webinars can be found further down on this page.

For All IndieCommerce and IndieLite Stores

 

Processing Credit Card Orders

Processing Credit Card Orders

Please note: The instructions listed here are for 

Not For Sale

This feature allows you to make specific titles Not for Sale through your website, even if these books are available through Ingram. These are titles that your store has chosen for any reason not to make available for sale to the public.
 
Navigate to Store -> Configuration -> Store Pricing -> Books -> Not For Sale
 
You can now choose whether to display these titles on your site or to suppress them completely from any search results.

IndieCommerce - Sidelines and Non-Books

Get up to speed on the latest features and strategies for selling sidelines and other non-book inventory on your website. We'll cover an easy-to-use feature that adds tens of thousands of gift & game products from Ingram, how to bulk upload your own unique products, and how to integrate non-book products with LSI, so you can combine stock and pricing updates for books and sidelines in a single upload from your POS system.

IndieCommerce - Order Processing 201

Learn about the latest, advanced tools available for processing your online orders in bulk. In this webinar we will cover bulk order processing, printing invoices in bulk, exporting to shipping solutions, exporting to POS systems and generating custom sales reports. These new features will save your staff time and keep your customers satisfied.

Discount Coupons

This document was updated on October 4, 2020 for IndieLite sites. Of the scenarios listed below, only scenarios #2 and #3 are applicable for IndieLite sites.

Upcoming IndieCommerce & IndieLite Webinars

The IndieCommerce team will be offering a series of webinars over the next few weeks in preparation for the 2020 Holiday season.  Please see the information below.  You can register for each webinar via the individual registration link!

Pages

About ABA

The American Booksellers Association, a national not-for-profit trade organization, works with booksellers and industry partners to ensure the success and profitability of independently owned book retailers, and to assist in expanding the community of the book.

Independent bookstores act as community anchors; they serve a unique role in promoting the open exchange of ideas, enriching the cultural life of communities, and creating economically vibrant neighborhoods.

Contact

PRESS CONTACT: Dan Cullen (dan@bookweb.org)

MEMBER and MEMBERSHIP INQUIRIES: info@bookweb.org

INDIECOMMERCE: staff@bookweb.org

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