195 results. Results may be paginated. Select one or more topics and filter by tag, format, or conference to focus results. Some resources are visible only to logged-in, ABA bookseller members.

Planning Your Calendar to Navigate the Unexpected

Planning Your Calendar to Navigate the Unexpected (June 12, 2024)
Content related to the education session Planning Your Calendar to Navigate the Unexpected, Children's Institute 2024.
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Topic:
  • Operations & Personnel Management
Tags:  None
How you plan your calendar impacts the flow of business. Knowing what’s coming down the pike can better help you navigate surprises. This session asks you to review what you can anticipate during any calendar year and plot the constants (holidays, frontlist ordering windows, weekly bestseller reporting, ABACUS, national and regional events) so that when variables (staff vacations, events & book fairs, emergencies) arise, you already have one foot out of triage and can better handle whatever comes at you.
Files & Links
Speakers
Courtney Wallace, American Booksellers Association - White Plains, NY

Jennifer Sauter-Price, Read Early And Daily R.E.A.D. - Arlington, VA

Rene Holderman, Third Place Books - Lake Forest Park, WA

Melissa Taylor, E. Shaver, Bookseller - Savannah, GA

Creating Training Plans that Work

Creating Training Plans that Work (June 11, 2024)
Content related to the education session Creating Training Plans that Work, Children's Institute 2024.
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Topic:
  • Operations & Personnel Management
Tags:  None
We don’t believe in training just for training’s sake, or just because it's the right thing to do. We firmly believe that the best and most successful training positively changes behavior and, therefore, positively affects our business’ bottom lines. We’ll share key elements of how we design and deliver our staff training as well as other tips we’ve learned over the years. (Presented by ZingTrain.)
Files & Links
Speakers
Elnian Gilbert, ZingTrain - Ann Arbor, MI

Seminar: Leader's Guide to Performance Management

Seminar: Leader's Guide to Performance Management (June 10, 2024)
Content related to the education session Seminar: Leader's Guide to Performance Management, Children's Institute 2024.
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Topic:
  • Operations & Personnel Management
Tags:  None
Helping staff succeed is the primary role of a leader, though many leaders struggle with exactly how to do that. In this two-hour workshop, we’ll share practical, tactical tools for leaders to use to tackle performance problems, give future-focused feedback, and manage their teams more effectively. Presented by ZingTrain.
Files & Links
Speakers
Elnian Gilbert, ZingTrain - Ann Arbor, MI

Lightning Talk - Using Slack for Staff Communication with Liz Whitelam (Whitelam Books)

Lightning Talk - Using Slack for Staff Communication with Liz Whitelam (Whitelam Books) (April 11, 2024)
Content related to the education session Lightning Talk - Using Slack for Staff Communication with Liz Whitelam (Whitelam Books), Lightning Talks.
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Topic:
  • Operations & Personnel Management
Tags:  None
ABA's Lightning Talk series features booksellers presenting 5-10 minute talks on tech tools, organizational strategies, communication methods, or innovations they’ve made in their stores. On April 11, 2024, Liz Whitelam (Whitelam Books) discussed Using Slack for Staff Communication.
 
Files & Links

Lightning Talk - Balancing Scheduling & Employee Morale with Amani Jackson (The Ivy Bookshop)

Lightning Talk - Balancing Scheduling & Employee Morale with Amani Jackson (The Ivy Bookshop) (April 11, 2024)
Content related to the education session Lightning Talk - Balancing Scheduling & Employee Morale with Amani Jackson (The Ivy Bookshop), Lightning Talks.
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Topic:
  • Operations & Personnel Management
Tags:  None
 
ABA's Lightning Talk series features booksellers presenting 5-10 minute talks on tech tools, organizational strategies, communication methods, or innovations they’ve made in their stores. On April 11, 2024, Amani Jackson (The Ivy Bookshop) discussed Balancing Scheduling and Employee Morale.
 
Files & Links

Safeguarding Your Shelves: Business Insurance Basics for Book Retailers

Safeguarding Your Shelves: Business Insurance Basics for Book Retailers (March 28, 2024)
Content related to the education session Safeguarding Your Shelves: Business Insurance Basics for Book Retailers, Webinars.
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Topic:
  • Operations & Personnel Management
Tags:  None
 
CoverHound is thrilled to present a special four-part webinar series for ABA members, Insuring Success: Business Insurance for Bookstores.
 
On March 28 at 3:00 pm ET, CoverHound presented part one of this series, Safeguarding Your Shelves: Business Insurance Basics for Book Retailers. In this webinar, tailored to book retailers and bookstore owners, CoverHound guides bookstore owners through the essential aspects of commercial insurance. Learn about the coverage options necessary to safeguard your book business against unforeseen risks, including property damage, liability claims, and business interruption.
 
CoverHound is proud to partner with the ABA in managing the Bookseller Insurance Program, which has been supporting the unique insurance needs of bookstores since 1997. More information can be found at https://www.bookweb.org/coverhound-business-insurance-details.
 
Links & Files
 

Strategies for Employee Retention

Strategies for Employee Retention (February 14, 2024)
Content related to the education session Strategies for Employee Retention, Winter Institute 2024.
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Topic:
  • Operations & Personnel Management
Tags:  None
 
Description
The heart of a bookstore is the bookseller in the stacks, on the floor, behind the counter, or in the back room. These are the dedicated professionals who create the welcoming environment your community experiences every day. How do you keep this team? This session will cover important factors that impact employee retention today. You will be asked to consider your store culture, the openness of store-wide communication, your diversity and inclusion efforts, and conditions around compensation, among other important factors that drive employee satisfaction and retention. Come prepared to listen, engage, and leave with the beginnings of an action plan.
 
Speakers
Suzanna Hermans, Oblong Books - Millerton, NY
Jamie Thomas, Women & Children First - Chicago, IL
DJ Johnson, Baldwin & Co. - New Orleans, LA
Lyn Roberts, Square Books - Oxford, MS
 
Files & Links

Leading Leaders: Developing Staff Leadership Skills

Leading Leaders: Developing Staff Leadership Skills (February 13, 2024)
Content related to the education session Leading Leaders: Developing Staff Leadership Skills, Winter Institute 2024.
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Topic:
  • Operations & Personnel Management
Tags:  None
 
Description
Investing in the leadership skills of your staff has both short-term and long-term benefits, from building a better culture for your team to identifying potential successors when you retire. In this session, Kim Scott, author of Radical Candor and the forthcoming Radical Respect, will teach you how to nurture staff into leadership roles, and evaluate the process for success!
 
Speakers
Kim Scott, author of Radical Respect : How to Work Together Better (On sale May 7, 2024 from St. Martin's Griffin)
 
Files & Links

Making Numbers Count: Quantifying Success with KPIs

Making Numbers Count: Quantifying Success with KPIs (February 13, 2024)
Content related to the education session Making Numbers Count: Quantifying Success with KPIs, Winter Institute 2024.
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Topic:
  • Operations & Personnel Management
  • Buying & Inventory Management
  • Financial Management
Tags:  None
 
Description
You’ve meticulously curated your inventory, designed the perfect displays, and developed an events program for your community — but how will you know if what you’re doing is working? Tracking Key Performance Indicators (KPIs) will give you the answer. KPIs are specific outcome-based targets that support your strategic plan and can be measured quantitatively, such as inventory turnover ratios, sales per square foot, and average transaction value. By the time you leave this session, you will: (1) understand the meaning and value of critical retail KPIs and how to track them, (2) understand how to compare your store’s KPIs against financial metrics found in the ABACUS report, and (3) be able to apply this data to create an improvement plan for at least one area of your store’s performance.
 
Speakers
Cynthia Compton, MacArthur Books - Carmel, IN
Melissa DeMotte, The Well Read Moose - Coeur d'Alene, ID
Candice Anderson, Tombolo Books - St. Petersburg, FL
 
Files & Links

Lightning Talk - Emma Kaas (Norwich Bookstore) on Taking Annual Inventory

Lightning Talk - Emma Kaas (Norwich Bookstore) on Taking Annual Inventory (January 11, 2024)
Content related to the education session Lightning Talk - Emma Kaas (Norwich Bookstore) on Taking Annual Inventory, Lightning Talks.
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Topic:
  • Operations & Personnel Management
Tags:
  • 101

 

ABA's Lightning Talk series features booksellers presenting 5-10 minute talks on tech tools, organizational strategies, communication methods, or innovations they’ve made in their stores. On January 11, 2024, Emma Kaas (Norwich Bookstore) discussed Taking Annual Inventory.

Lightning Talk - Book Vending Machines with Isis Asare of Sistah SciFi

Lightning Talk - Book Vending Machines with Isis Asare of Sistah SciFi (June 15, 2023)
Content related to the education session Lightning Talk - Book Vending Machines with Isis Asare of Sistah SciFi, Lightning Talks.
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Topic:
  • Operations & Personnel Management
Tags:
  • Technology

ABA's Lightning Talk series features booksellers presenting 5-10 minute talks on tech tools, organizational strategies, communication methods, or innovations they’ve made in their stores. On June 15, 2023, Isis Asare of Sistah SciFi (Oakland, CA) discussed Book Vending Machines.

 

Small but Mighty: Creating a Financially Sustainable Business at Any Size

Small but Mighty: Creating a Financially Sustainable Business at Any Size (June 6, 2023)
Content related to the education session Small but Mighty: Creating a Financially Sustainable Business at Any Size, Children's Institute 2023.
AttachmentSize
PDF icon 2PM Small but Mighty.pdf295.58 KB
Topic:
  • Operations & Personnel Management
Tags:
  • Owners and Managers
Small bookstores (less than 1000 square feet of selling space) have a lot to share with larger bookstores about financial sustainability. This bookseller-led panel will present innovative ideas for how to manage budgeting, buying, displaying, selling, and returns to keep your store financially stable, no matter the size.
 
Speakers:
Kathy Burnette, Brain Lair Books - South Bend, IN
Heather Hebert, Children's Book World - Haverford, PA
PK Sindwani, American Booksellers Association - White Plains, NY
 
Small but Mighty: Creating a Financially Sustainable Business at Any Size (June 6, 2023)
Content related to the education session Small but Mighty: Creating a Financially Sustainable Business at Any Size, Children's Institute 2023.
Watch video from this event...
Topic:
  • Operations & Personnel Management
Tags:
  • Owners and Managers
Small bookstores (less than 1000 square feet of selling space) have a lot to share with larger bookstores about financial sustainability. This bookseller-led panel will present innovative ideas for how to manage budgeting, buying, displaying, selling, and returns to keep your store financially stable, no matter the size.
 
Speakers:
Kathy Burnette, Brain Lair Books - South Bend, IN
Heather Hebert, Children's Book World - Haverford, PA
PK Sindwani, American Booksellers Association - White Plains, NY
 

Communication in a Changing Workforce

Communication in a Changing Workforce (June 6, 2023)
Content related to the education session Communication in a Changing Workforce, Children's Institute 2023.
AttachmentSize
PDF icon Changing Workforce PDF.pdf1.24 MB
Topic:
  • Operations & Personnel Management
Tags:
  • Owners and Managers
Presented by ZingTrain: The world of work is changing rapidly due to labor movements, the political and economic landscape, health crises, and a multigenerational labor force. Managers are facing unique challenges, as well as opportunities, when it comes to building a happy, productive team. Providing and receiving feedback is a critical part of managing employees and being an employee in a bookstore. However, it can be challenging. In this session, we will explore strategies for relaying feedback that promotes employee development and contributes to a positive workplace culture as well as receiving and responding to feedback that supports an employee in feeling heard and seen. You will learn how to effectively deliver, receive, and respond to feedback that is specific, actionable, and focused on behaviors, rather than personal traits. We will also cover strategies for dealing with difficult feedback conversations and for providing feedback in a timely and consistent manner.
 
Speaker:
Timo Anderson, ZingTrain - Ann Arbor, MI
Communication in a Changing Workforce (June 6, 2023)
Content related to the education session Communication in a Changing Workforce, Children's Institute 2023.
Watch video from this event...
Topic:
  • Operations & Personnel Management
Tags:
  • Owners and Managers
Presented by ZingTrain: The world of work is changing rapidly due to labor movements, the political and economic landscape, health crises, and a multigenerational labor force. Managers are facing unique challenges, as well as opportunities, when it comes to building a happy, productive team. Providing and receiving feedback is a critical part of managing employees and being an employee in a bookstore. However, it can be challenging. In this session, we will explore strategies for relaying feedback that promotes employee development and contributes to a positive workplace culture as well as receiving and responding to feedback that supports an employee in feeling heard and seen. You will learn how to effectively deliver, receive, and respond to feedback that is specific, actionable, and focused on behaviors, rather than personal traits. We will also cover strategies for dealing with difficult feedback conversations and for providing feedback in a timely and consistent manner.
 
Speaker:
Timo Anderson, ZingTrain - Ann Arbor, MI

Five Steps to Effective On-Shift Training

Five Steps to Effective On-Shift Training (June 5, 2023)
Content related to the education session Five Steps to Effective On-Shift Training, Children's Institute 2023.
AttachmentSize
PDF icon On-Shift Training Handout1.4 MB
Topic:
  • Operations & Personnel Management
Tags:
  • Owners and Managers
On-shift training is the primary form of training in many businesses - one trainer teaching skill-based information to one or two trainees. Despite its popularity, it is often hard to get consistent results when not all trainers are on the same page, are not working with the same expectations, and sometimes, are not on the same skill level. This leads to frustrated trainees, managers, and trainers. The 5 Steps for Effective On-Shift Training are guaranteed to improve the experience of trainer and trainee alike - and lead to better, more enjoyable results!
 
Speaker:
Timo Anderson, ZingTrain - Ann Arbor, MI

 

Five Steps to Effective On-Shift Training (June 5, 2023)
Content related to the education session Five Steps to Effective On-Shift Training, Children's Institute 2023.
Watch video from this event...
Topic:
  • Operations & Personnel Management
Tags:
  • Owners and Managers
On-shift training is the primary form of training in many businesses - one trainer teaching skill-based information to one or two trainees. Despite its popularity, it is often hard to get consistent results when not all trainers are on the same page, are not working with the same expectations, and sometimes, are not on the same skill level. This leads to frustrated trainees, managers, and trainers. The 5 Steps for Effective On-Shift Training are guaranteed to improve the experience of trainer and trainee alike - and lead to better, more enjoyable results!
 
Speaker:
Timo Anderson, ZingTrain - Ann Arbor, MI

 

Best Practices for Efficient Operations (Bookseller Panel)

Best Practices for Efficient Operations (Bookseller Panel) (February 23, 2023)
Content related to the education session Best Practices for Efficient Operations (Bookseller Panel), Winter Institute 2023.
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Topic:
  • Operations & Personnel Management
Tags:
  • Technology

Join a panel of booksellers as they discuss ways that they have become more efficient in basic bookstore operations. The panel will review how to organize invoices for efficiency, provide samples of easy-to-use forms to streamlined processes, discuss how to communicate with staff around new operations procedures, and more. Come to the session to listen and also share your own best practices.

 

Speakers: Luis Correa, Avid Bookshop (Athens, Georgia); Emma Nichols, Norwich Bookstore (Norwich, Vermont); Lauren Nopenz Fairley, Curious Iguana (Frederick, Maryland); Darryl Peck, Righton Books (St Simons Island, Georgia)

Best Practices for Efficient Operations (Bookseller Panel) (February 23, 2023)
Content related to the education session Best Practices for Efficient Operations (Bookseller Panel), Winter Institute 2023.
Topic:
  • Operations & Personnel Management
Tags:
  • Technology

Join a panel of booksellers as they discuss ways that they have become more efficient in basic bookstore operations. The panel will review how to organize invoices for efficiency, provide samples of easy-to-use forms to streamlined processes, discuss how to communicate with staff around new operations procedures, and more. Come to the session to listen and also share your own best practices.

 

Speakers: Luis Correa, Avid Bookshop (Athens, Georgia); Emma Nichols, Norwich Bookstore (Norwich, Vermont); Lauren Nopenz Fairley, Curious Iguana (Frederick, Maryland); Darryl Peck, Righton Books (St Simons Island, Georgia)

Harnessing the Power of Small Data (Bookseller Panel)

Harnessing the Power of Small Data (Bookseller Panel) (February 23, 2023)
Content related to the education session Harnessing the Power of Small Data (Bookseller Panel), Winter Institute 2023.
Topic:
  • Operations & Personnel Management
Tags:
  • Technology

This session will offer insight into the small data sets you didn’t know you had and how to mine data to better focus your efforts. Information from POS reports, one-question customer surveys, and even understanding store traffic patterns can make the difference between a good day and a great one.

 

Speakers: Cynthia Compton, 4 Kids Books & Toys (Zionsville, Indiana); Melissa DeMotte, The Well-Read Moose (Coeur d'Alene, Idaho)

About ABA

The American Booksellers Association, a national not-for-profit trade organization, works with booksellers and industry partners to ensure the success and profitability of independently owned book retailers, and to assist in expanding the community of the book.

Independent bookstores act as community anchors; they serve a unique role in promoting the open exchange of ideas, enriching the cultural life of communities, and creating economically vibrant neighborhoods.

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