- MEMBERSHIP
Orders in a ‘Pending’ or ‘Processing’ state can be altered. You have the ability to alter just about every part of the order.
Navigate to: Store > Orders > View Orders
We recommend you always select the ‘View’ button first, verify that the order is in a ‘Pending’ or ‘Processing’ state that can still be altered and then once confirmed, select the ‘Edit’ tab to make your changes.
NOTE: Before selecting 'Submit Changes' for ANY of the scenarios below you must apply shipping quotes again.
‘Credit Card to ‘Pay At Store’
‘Pay At Store’ to Credit Card’
Once the authorization is obtained you may then process the order as needed.
Any time one of the above changes is made to an order, you need to update the shipping quote and tax will be re-calculated.
Once the edits have been completed you may return to the ‘View’ of the order and process it as needed.
If the order is for the same or lesser amount than the original total, no further action is needed. If the customer is paying by credit card, they would automatically be charged the lesser amount once the order is marked ‘complete’.
If the new order total is more than the original total and the customer is paying by credit card, a new authorization is required (see ‘Re-Authorizing A Credit Card’ for instructions) The order can be marked as 'Payment Received' only after the new authorization is obtained.
NOTES:
The American Booksellers Association, a national not-for-profit trade organization, works with booksellers and industry partners to ensure the success and profitability of independently owned book retailers, and to assist in expanding the community of the book.
Independent bookstores act as community anchors; they serve a unique role in promoting the open exchange of ideas, enriching the cultural life of communities, and creating economically vibrant neighborhoods.
PRESS CONTACT: Dan Cullen (dan@bookweb.org)
MEMBER and MEMBERSHIP INQUIRIES: info@bookweb.org
INDIECOMMERCE: staff@bookweb.org
ALL OTHER INQUIRIES: info@BookWeb.org
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