IndieCommerce Help Center

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  • Our regular business hours are Monday-Friday, 8:00 a.m. to 6:00 p.m. ET  
  • After hours: Monday-Friday, 6:00 p.m. to 9:00 p.m. ET, we monitor email, but you may experience a delay in getting a reply
  • Saturdays, Sundays and holidays, we monitor for urgent and emergency emails and calls 

You can reach us at or call us at (914) 406-7500 (option 2) or 800-637-0037 (option 2)

If you have an urgent or emergency issue, please email and include the word "URGENT" in the subject line. To report a website outage after regular business hours, please submit a critical outage report. 

Please use the Help Topics to the right to find documentation on a wide variety of topics related to IndieCommerce. Whether you're looking for instructions on how to add blocks, train a new employee in order processing, or even experiment with views, this is your go-to place for information.

If you can't find what you're looking for or have any questions, please email or call 914-406-7500 (option 2).


About ABA

The American Booksellers Association, a national not-for-profit trade organization, works with booksellers and industry partners to ensure the success and profitability of independently owned book retailers, and to assist in expanding the community of the book.

Independent bookstores act as community anchors; they serve a unique role in promoting the open exchange of ideas, enriching the cultural life of communities, and creating economically vibrant neighborhoods.




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