Shipping Solutions

Printer-friendly versionPrinter-friendly version
This documentation has been updated as of 10/8/2021 to include both Endicia and ShipStation integrations.
 
Using any one of our shipping integrations, stores can easily export their orders from their IndieCommerce or IndieLite site to create shipping labels. This integration will export your orders in a CSV file which you can then upload into your chosen shipping software. Currently only stamps.com and ShipStation provide the option to import tracking information back to your IndieCommerce site. 
 
Learn more how you can use each of these options below!

Endicia

This integration allows you to export orders from your website to your Endicia software. Once the feature is enabled it will be available under Store > Orders > Endicia > Order Export.
  1. Select the Order Status(es)
  2. Select the Order Date Range
  3. Select the Payment Method (Optional)
  4. Select the Shipping Method (Optional)
  5. Click ‘Apply
  6. Click the orange ‘CSV’ button
  7. Wait until all orders have been processed
  8. Once the file has been generated, if your browser does not automatically download, you may click the link to download it
You are now ready to import this CSV file into Endicia and begin creating shipping labels! For more information on this process, please visit the help documentation from Endicia below:
 

PirateShip

This integration allows you to export orders from your website to PirateShip. Once the feature is enabled it will be available under Store > Orders > PirateShip > Order Export.
  1. Select the Order Status(es)
  2. Select the Order Date Range
  3. Select the Payment Method (Optional)
  4. Select the Shipping Method (Optional)
  5. Click ‘Apply
  6. Click the orange ‘CSV’ button
  7. Wait until all orders have been processed
  8. Once the file has been generated, if your browser does not automatically download, you may click the link to download it
You are now ready to import this CSV file into PirateShip and begin creating shipping labels! For more information on this process, please visit the help documentation from PirateShip below:
 

ShipEasy

This integration allows you to export orders from your website to ShipEasy. Once the feature is enabled it will be available under Store > Orders > ShipEasy > Order Export.
  1. Select the Order Status(es)
  2. Select the Order Date Range
  3. Enter the specific SKU (Optional: Best used if you would like to process these orders based on a specific title)
  4. Select the Payment Method (Optional)
  5. Select the Shipping Method
  6. Click ‘Apply
  7. Click the orange ‘CSV’ button
  8. Wait until all orders have been processed
  9. Once the file has been generated, if your browser does not automatically download, you may click the link to download it
You are now ready to import this CSV file into ShipEasy and begin creating shipping labels!

ShipStation

This integration allows you to export orders from your website to your ShipStation software and then import the tracking numbers back into your website. Once the feature is enabled it will be available under Store > Orders > ShipStation > Order Export.
  1. Select the Order Status(es)
  2. Select the Order Date Range
  3. Set the SKU for the orders (Optional: Best used if you would like to process these orders based on a specific title)
  4. Select the Payment Method (Optional)
  5. Select the Shipping Method (Optional)
  6. Click ‘Apply
  7. Click the orange ‘CSV’ button
  8. Wait until all orders have been processed
  9. Once the file has been generated, if your browser does not automatically download, you may click the link to download it
You are now ready to import this CSV file into ShipStation and begin creating shipping labels! For more information on this process, please visit the help documentation from ShipStation below:
 
 
Once you have shipped your orders, you can export a CSV file from ShipStation containing tracking numbers and other shipping information.  You can then import this file into IndieCommerce at: Store > Orders > ShipStation Tracking Number Import
 
The following headers are required in the CSV file:
  • Order ID - This must match exactly the Order ID on your IndieCommerce site.
  • Tracking Number - The tracking number of the order.
The Order ID and Tracking Number are required and the header language should match the titles bulleted above.
 
When you import the file, you can also choose to update the order status. For example, you could choose to update all of the orders to Completed. If you do not want to change the orders' status, simply select "Do not change the order's status".
 
Additionally, you can choose to send a message to customers.  The message will be added to the order as an order comment. To provide a link to track the customer's package with the carrier (e.g. USPS, UPS, FedEx, etc.), include “[link]” (without quotations) in the message. This token will be replaced with the appropriate URL for each order when sending the message.  
 
If you want to email customers as well as create an order comment, ensure the "Notify Customers?" checkbox is checked before submitting the form.
 

Stamps.com

The Stamps.com module allows you to export orders from your IndieCommerce site to Stamps.com.  Once you process and ship these orders using the Stamps.com software, you can then import a file from Stamps.com to mark the orders as processed and email the tracking numbers to your customers.

Exporting Orders to Stamps.com

  1. Navigate to Store > Orders > Stamps.com Order Export
  2. Select the Order Status(es)
  3. Select the Order Date Range
  4. Click ‘Apply
  5. Click the orange ‘CSV’ button
  6. Your browser may prompt you to save the file
 
Once the file has downloaded you’re now ready to import this CSV file into the Stamps.com software. For more information on this process, please refer to the Stamps.com documentation:
 

Importing Tracking Details from Stamps.com

Once you have shipped your orders, you can export a CSV file from Stamps.com containing important details, including tracking numbers, for the orders you just shipped.  You can then import this file into IndieCommerce at:
 
Store > Orders > Stamps.com Tracking Number Import
 
The following headers are required in the CSV file:
  • Order ID - This must match exactly the Order ID on your IndieCommerce site.
  • Tracking Number - The tracking number of the order.
Optionally, you can include the following columns as well:
  • Mail Date - The date the package was mailed. Will default to current date if not provided.
  • Mail Class - The service class used. Will default to the shipping method on the order if not provided.
  • Postage Amount - The cost paid for postage.
When you import the file, you can also choose to update the order status.  For example, you could choose to update all of the orders to Completed.  This can save time editing each one manually.  If you do not want to change the orders' status, choose "Do not change the order's status".
 
Additionally, you can choose to send a message to customers.  The message will be added to the order as an order comment.  You can customize the wording of this message if you like.  To provide a link to track the customer's package with the carrier (e.g. USPS, UPS, FedEx, etc.), include “[link]” (without quotations) in the message. This token will be replaced with the appropriate URL for each order when sending the message.  If you want to email customers as well as create an order comment, ensure the "Notify Customers?" checkbox is checked before submitting the form.
 

IndieCommerce Help Documents

 

About ABA

The American Booksellers Association, a national not-for-profit trade organization, works with booksellers and industry partners to ensure the success and profitability of independently owned book retailers, and to assist in expanding the community of the book.

Independent bookstores act as community anchors; they serve a unique role in promoting the open exchange of ideas, enriching the cultural life of communities, and creating economically vibrant neighborhoods.

Contact

MEMBER and MEMBERSHIP INQUIRIES: info@bookweb.org

PRESS INQUIRIES: ray@bookweb.org

INDIECOMMERCE: staff@bookweb.org

ALL OTHER INQUIRIES: info@BookWeb.org

 

 

Copyright 2022 American Booksellers Association. BookWeb is a registered trademark of ABA.
Privacy Policy, Cookie Policy, Accessibility Statement